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Have a customer that used to have 3 offices and 50 employees and was using VMPRO. Now they have one office with 6 employees. The PC running VMPRO is dying. Is it as simple as in Manager going to system/voicemail/ and changing the setting voicemail type to embedded to make the change. I know I...

I purchased a R11 upgrade license and 5 ip end point licenses. I loaded them on system and the 5 ip endpoint licenses are there. The other license says "software small site upgrade" . This is my first r 11 upgrade so is this the correct license? When I have upgrade systems in the past it usually...

We were a AT&T , Lucent , Avaya dealer since the early 90's. We left Avaya and went to Mitel in 1015 due to Avaya's financial issues and the bad dealer support they had. Mitel was stable and much better to us. Forward to 2021 and Mitel is just like Avaya now. Everyhing is cloud. Customers are...

This customer uses auto attendant and when you enter someones extension through it the phones ring like they should

This is happening to all phones all the time. I don't see any unusual short codes on any of the extensions

I have a new issue at a customer. When they call any extension the speaker comes on instead of ringing. It also does the same thing when they transfer calls to any extension. When they transfer calls the speaker comes on so the call will not go to voice mail. Thanks for the help

Thanks teletechman it works!!!!!! I used relay.appriver.com port 2525. I unchecked Starttls and unchecked authentication. Thanks for everyones help. I hope I can return the favor.

teletechman should I check starttls or authentication?

I had voicemail to email working on their exchange server for over a year. They removed it and moved to office 365. IP office is 9.1.

Here is the latest trace with only SMTPhttp://files.engineering.com/getfile.aspx?folder=b118e5a6-6308-4471-be48-37a9431b8bfd&file=3-15-18.txt

Here its showing correct IP addresshttp://files.engineering.com/getfile.aspx?folder=f917f1c7-13d0-4707-9734-0de1cbe1a197&file=3-14-18.txt

Here is the latest tracehttp://files.engineering.com/getfile.aspx?folder=36a7065c-c8c1-49c2-9a53-5dbcbe5945ad&file=newest_vm_to_rmail.txt

That must of been an old trace I saw the period between 132.245 and fixed that.here is the latest trace. I did see on monitor a line that said"TLS client connection error 7533 source 10.0.1.224:443" The IP office is 10.0.1.224 and I have port 587 as the email port. Why is it showing...

My setting are Server address 132.245.247.210 also tried smtp.office365.com port 587 and 25 tried Starttls checked authenication checked email from is voicemail@company.com user name is...

I have read through many of the threads on this. I am getting an error msg of "No valid trap destination for this event" in Monitor. Does anybody know what that means? 07:50:46 1032546mS SMTP: SMTPSender ClientDestroyed... Client f1770b40 07:50:46 1032546mS SNMPTrapGen: SMTP Server...

The customer was told before hand how the new system would work about parking calls and trained. All I want to know if any one had used the new feature in 10.1 and does it work.

They had a partner system before. They hate the park buttons and say they loose calls when they park them. I tell them they are the only user out of hundreds I have installed that have that issue so just trying to make a customer happy. Its a R10 now so no cost to get them to r10.1.

Has anyone used this new feature? I have a customer that insist on having all 7 POT's lines on all phones. They want it to work as a key system. Thanks

Here it ishttp://files.engineering.com/getfile.aspx?folder=34d36e93-86a4-41c5-ae37-b20adf5169e2&file=PPOK042017.cfg

Had the exact problem with forwarding but its been so long I forget how I fixed it. I could send you my config file. and you can look at it.