I have a customer complaining of crosstalk on her phones. It's intermittent but occurs quite often. Does not happen on internal calls - only external (incoming and outgoing). I did a system reboot because the LED on the front of the box was red. The system booted up fine and no more red LED...
I STAND CORRECTED - YOU ARE RIGHT - BUT 000 00 00 IS STILL UNEQUIPPED - DO YOU HAVE ANY IDEA HOW TO GET RID OF THE MESSAGES SCROLLING ON THE TERMINAL SCREEN?
ONE OF MY CUSTOMER'S CS-1000 HAS BEEN CONTINUOUSLY SCROLLING THE PESKY SRPT062 SINCE LAST DEP LIST UPGRADE. THE TROUBLE IS THAT THE TN'S REFERENCED ARE NOT EQUIPPED TO BE PROGRAMMED. WAS ADVISED EARLIER TO TRY TO PROGRAM THESE AS VGW TRUNKS BUT THAT DOESN'T WORK. ANY IDEAS ON HOW TO GET THESE...
Well - that did't help (unfortunately). The one phone I've found that it does show on here on the floor is Rls Code 12. The one my agent is using is Rls Code 03 and it doesn't show.
Thanks for all your help though. Every little bit helps
Tks - KCFLHRC - I compared your set programming to the agent set that has reported the issue - other than your use of voice mail settigs in CLS nothing really jumps out at me.
The only other differences in CLS are LNA CNDA ICDA MCTA DNDA. None of those would seemingly have anything to do with...
When an agent using the M3905 ACD phone presses the not ready key (agent is logged into queue) will the phone display show "NOT READY"? To the best of my knowledge and responses from my colleagues the answer should be NO - the only indication should be the red led activates beneathe the key...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.