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We are using CC6. Here are some of the conditions checked in the main loop. IF (AGE OF CALL >= age_of_call_cv AND priority_cv > priority_bump_cv) THEN ASSIGN priority_bump_cv TO priority_cv CHANGE PRIORITY IN NETWORK SKILLSET skillset_cv TO PRIORITY priority_cv CHANGE PRIORITY IN...

Experiencing an issue with maximum abandoned delay in one of the scripts. The script is programmed such that there is a force call treatment after a call is waiting in the queue for 30 minutes or more. The call is routed a default IVR application. The issue is calls that stay in the queue for an...

The issue happens for multiple CCMA users so I believe its not related to a subnet in particular. I have been checking event logs on the CCMA server and the following Event IDs have been generated for some Client IP addresses:- Event ID 116 The IP address %1 for stat %2 could not be...

Thank you effort1584 for your reply. Supervisors are using Internet Explorer 7. By one browser, do you mean only Internet Explorer and not other browsers such as Firefox, Chrome? I think about 30-40 supervisors use RTDs and most of them have billboard displays. I checked the number of unicast...

We are currently experiencing issues with Real Time Displays for multiple users. The displays stop launching and provide the error "The system could not retrieve any data from the server because either the server connection is down, or there are currently no applications logged in. If the server...

Hi Colin, I am having the same issue. Can you please specify how you built the reports on the server?

I'm getting an error trying to activate scheduled reports on CCMA 6.0 on SU08 -- "could not active schedule for (name of report) report." This occurs when I try to activate through Scheduled Events. When I try to activate it from the report itself, the error is "Unable to activate the schedule...

We are using CC 6.0 to route calls for MPS 1000 IVR ports. The ports are built as agents, IVR calls queue to a skillset and route to available MPS ports. The call presentation class defines that if a call is returned to queued after 18 seconds for a port to log out that port. We recently had...

Having an issue with Nortel ACD phones- IP2004 and 3904 Digital phone types. Make Set Busy key if pressed once displays "Set Busy Activated" message, but does not display a "logged out" message if the key is pressed twice. Nortel CS1000E PBX integrated with Avaya Aura Contact Center 6.1. Any...