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Hi All, Thanks for the replies. I agree that the time taken for the call to progress to the final destination would be far too long and have brought this up but you know how some customers can be. No doubt this will be a change I'll have to make again in the future to further reduce the time...

Hi all, Hopefully someone will be able to help me with this, I'm quite stuck. I have a customer with a Mitel 3300 and one 5550 console as their primary reception phone and a 5312 as their secondary reception phone. The issue I'm having is as follows; Basically a call should come in, ring the...

Morning All, I have just been made aware that none of our DDIs assigned to user's extensions are going to voicemail when not answered/busy. I thought it would have just picked up the settings from the extension but obviously I was wrong in thinking that! Setup is: Mitel 3300 DDI Sys Speed...

Hi Loopy, I had to enable internal and external SMDR in OCS for VM and RAD. I can now seen incoming calls in via Telnet and in MiStats. Looking in my ACD options the directory number for the call forward are set up in there so: 0-1999 1-1027 2-1038 3-1009 4-2000 So although you're correct in...

As a bit of additional info 1999 is a transfer only mailbox. Cheers, Chris

Hi All, I'm trying to get a cheap call accounting peice of software (MiStats) to pick up calls coming in through the main number and have not had much success so far. Calls coming through other trunks to DDI phones are picked up but nothing those coming through the main number. The set up (as...

Hi Guys, Thanks for the replies, I have looked at gt2f and they offer a free trial version but seem to want a guarantee from us that we will purchase their system if it does everything we want. My client is a bit unsure about agreeing to that before having had chance to try other systems. I...

Hi All, I'm just looking for some advice regarding call logging software, I have a customer that requires the following information from their Mitel system: Mitel 3300 and the reception has 3 5550 ip consoles. Ability to monitor incoming calls, particularly, which of the 5 options people are...

Hi, As a follow on from this although I resolved the issue above, in doing so, it now seems that when night service is activated the out of hours message just plays over and over, without ever forwarding to voicemail. There is a night message ACD path interflow dialling list which had no...

Hi Sarond, Thanks for your reply, I found it. It was the overflow timer that was set to 15, changed it to 30 and it's all working now. Cheers, Chris

Good Morning, Hopefully someone will be able to help with this... I have a Mitel 3300 with 3 5500 consoles in the main office that I support for a customer. When a caller phones the main office number they are presented with 3 options. 1 For finance 2 for absence Hold for any other business...

Thanks kwbMitel, Look forward to hearing from you if you have any success. Cheers, C

Hi Waldo, That seems to have done the trick for recognising outgoing calls from any extn and incoming calls to any extn except for the 3 console phones which handle calls coming in on the main line after the AA has dealt with them... I'll have to keep playing I think. I have SMDR internal and...

Hi All, I hve been tasked with finding some call accounting software for a school that I support. The solution they have is a Mitel 3300MXe with 3 5550 consoles for the main office and the majority of the 100+ handsets being 5304s. When a caller calls the school they first hit the Auto...

Hi, The 8000 number appears to be a circular voice hunt group. I'm getting the feeling the external doesn't hit 8000, as 8995 is displayed on the phone in the HR office when option 1 is selected from an external call. 8995 is a RAD terminal hunt group, I'm guessing this is why I get 2...

Hi Braindead, I'm not quite sure what's happening as I have it set up the same way as your screens i think. Like I said before if i ring the Auto attendant extn internally the transfer works correctly but from an outside line I still get transferred to the old extn. I have option 1 as VM Box...

Hi Braindead, First of all thanks for the reply. I have changed option 1 from extn 1016 to 1001. Now if I call the site from my mobile I still get transferred to the old absence office (1016). However if I call the auto attendant on it's VM extension (8000)and select 1 I get transferred to the...

Hi All, I have very little knowledge regarding Mitel VoIP solutions however one of the sites I now support has a full Mitel system. Basically when an external call comes in the caller is presented with 3 options: 1) Press 1 for absence. 2) Press 2 for finance. 3) Stay on the line for all other...

I thought it would be something simple like that. Thanks for you help bob. Cheers, Chris

Hi All, We have a Mitel VoIP system at my site, with a 3300MXe controller. I have been asked by a member of staff here to change the length of time the console phones in the office will ring before diverting to voicemail to give them more time to answer the phone. I have had a look through the...