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Good Morning, We have an Intranet which is accessed by our staff both in the office and remotely. At the moment they log on using a username and password stored by the Intranet. This is causing problems as the usernames and passwords used are different to there domain login which results in...

! I'll keep quite [blush]

Not if you are using a VoiceMail Pro Server, as the VM Server will already have the IP Addresses set. In our case, VM Pro is installed on a Computer on our network. As a result of this it has its IP Address, Default Gateway etc already set The Phone System then has it's VoiceMail settings set...

We have the same sort of setup but with a VoiceMail Pro Server, are you using VoiceMail Pro? If so then you don't use the settings on the Phone System, you will need to use the E-Mail Settings on the VoiceMail Pro Server.

:O Thanks tlpeter, and Pepp Right I may have mis-understood that from an earlier post. I didn't realise that you needed to add all the overflow groups to the first Hunt Group, or that you could add the same Hunt Group repeatedly! I have now done that and it does now work! Legends! We have...

I have for now removed the N from the end of the Hunt Group Names. So First Hunt Group: 300 Main No Answer Time 10 Seconds Overflow 10 Seconds Second Hunt Group 930 All I want this group to ring forever. So what do I set as the No Answer Time and Overflow time?

OK This is what I am trying to achieve: Phone calls come in to the "300 Main N" Hunt Group. If no one in this Hunt Group Answers the call within the initial 10 Seconds, than the call goes to "930 All N" Hunt Group. At this point the call should continue to ring this group until either someone...

Sorry took so long! (A whole day!) I have uploaded three pictures, one of each Hunt Group. Originally there was only two Hunt Groups but a Third one was created yesterday after Pepp77 suggestion

http://s1159.photobucket.com/albums/p638/firedefence/IPO%20500%20Overflow%20time%20being%20ignored/

OK Done that. Didn't work :S "300 Main N" > 10 Seconds > "930 All N" > 10 Seconds > "932 All N 2" > "930 All N" This is how it is now setup. It should continually loop ringing all phone until either the caller hangs up or someone answers. Instead it is still doing the same as before. "300...

Really! O! Didn't know that! Obviously! Well that's kinda of pointless. I'll explain: We have phone calls which come through to Reception "300 Main N" The idea is that if they don't answer within 10 Seconds (busy, not at their desk etc) then the call is passed onto all phones in the office...

That's all very well, and does make sense, but the second Hunt Group which the call drops to "930 All N" has a No Answer Time of 15 and an Overflow Time of 30 Seconds So: If no answer=15 and overflow=30 then the call will overflow at 30 seconds as 30 is an increment of 15. This isn't happening...

I am running IP Office Manager R5 (15) but not sure what the version is of the actually IP Office unit. How do I tell? I know I can't upgrade to R6 as this costs.

Right, I rebooted it, and that didn't make any difference so as suggested I hit it with a Brick. The problem has now escalated. It won't turn on. Any ideas? Na I joke! but really the reboot didn't make any difference.

Ok I have done that: "300 Main N" did ring for 11 seconds before moving onto "930 All N" which means that it is using the No Answer Time rather than the Overflow time. I have tested this with 15 Seconds as well and the same happened. I also set the No Answer Time on "930 All N" to 15 Seconds...

Thanks for replying! The Default no Answer time is 10 Seconds for everyone and everything. 300 Main N HuntGroup No Answer Time: 10 Overflow time: 11 930 All N HuntGroup No Answer Time: 10 Overflow time: None So if I have understood you correctly the first hunt group should be ringing for 11...

We have 2 GSM Gateways setup and they work. This is how ours are setup (Converted to your system): ARS: Code: 091N TN: . F: Dial ID: 6 ShortCode: Code: 091N F: D TN: .s(the number you want to display) ID: The ARS number The GSM Gatways are connected to Analogue Lines not Analogue Handsets...

The problem: Calls to the number correctly go to "300 Main N" but that Hunt Group rings for 20 seconds, not 11 seconds. It then correctly overflows to "930 All N" where the call only rings for 9 seconds before falling back "300 Main N" and then continues to loop. Setup: We have an IPO 500...

All machines have SP3 and the latest updates which is controlled by our WSUS Server.

Sorry taken so long to reply. I have slowly gone through the various suggestions and left each one for a few days to see if it makes a difference. It did start to look promising but then the error started to hit hard again. I have added the Registry key to downgrade XP machines from using...