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hi, am getting this error when installing nortel contact center 6.0 "computer name and hostname are not identical (including case) although i have checked server configuration and dns server but still getting this error. appreciate your help thanks

hi guys, am not that much expertise but need to know if we still need E1 in call center as these technology is too old(PBXs) and what is being used now beside the SIP. thanks.

hi i am trying to connect AAEP Avaya experience Portal 6.0 to a tts application using Naunce Vocalizer 5.7 but getting challenge where am getting message of "system is experiencing technical difficulties i guess it has to do something with the configurtion Appreciate your help for the...

hi i have an issue where a call is logged in HDX DB as ANS but in Call By Call i only see Call tranferred AGT N/A type CDN AGT:N/A,type CDN Interclid :13214895959 DEST. Evt LOG Type Contiunation any explanation of call end reason. thanks

Hi, experiencing this issue one of the terminals is out of service in Refclient in the server , deleted it mapped again, stopped CCT services and even restarted the servers (CCT,CCMS) still it show Line x.x.x.x (Out of Service) in Red Color. Thanks ,Apprecaite your help.

Hi experts, Any ideas of how to use HDX to get Abandoned Calls and want to configure HDX in order to get Abondoned Calls CLID (the Abondonned Call phone number in order to call back) Thanks...

thank you mlozoveanu yes each one has its unique CDN and skillset so you mean i have to filter only and will get the result i need which is to have Eng queue in one block and Urdo in one block thanks.

hi i have a project which have two language choose Eng or Urdo each one of them have three options complain,service,booking when you press one for eng you have to choose again one of the three option before you are connected to agent my question how i can make in realitme report to total all of...

dears would like to know how to get time a supervisor has changed agent assigned skillset or added new skillset how i can know when the time a supervisor added to a new skillset to an agent. thanks..

Yes we are using PRI Circuits

yes janaya we are using PRI Circuits.

hi we are in callcenter using cs1000E 5.5 and Aura 6.2 we need agents to see the caller number and can redail again incase the line disconnects my main issue is to show agent how they can redial a disconnect customer number

Thank you Iretrievers i know that i can do it in PBX and i have done it many times, but would like to know if it possible with scripting

Hi i have a situation don't if it is possible or not, want a script to route call more than one ext if it is busy or not answering within 3 rings to route to another one and so on, i know only and used for one direction that is Route call xxxx

Hi On agent assignment try to give check on outbound and remove voice

Hi, we have symposuim 6.0 and Nortel cs1000e our suoervisor don't take calls but i need to send them calls older than X time how is this configured.. thanks guys..

before it was working and now it working perfect on the server but not on the callcenter screens/wallboards on the screens it shows x sign like there is no photo.

Hi all, i am expeirencing an issue with realtime dispaly ,i have a graphical dispaly collection which on the server it is showing well ,but on the wallboard of the callcenter floor it shows x sign on each of the display. any help appreicated. thanks..

CCMA 6.0 I.E8 yes i reconfigured added ccma to the trust site nothing changed. it was ok with win XP and I.E 7

hi, i am getting this error when i try to run reports "There is an error while connecting to the data source!ERROR: Unknown! Bad date-time format string." this come after installing Win7