Hi
i have a situation don't if it is possible or not, want a script to route call more than one ext if it is busy or not answering within 3 rings to route to another one and so on, i know only and used for one direction that is Route call xxxx
Each extension is an agent and their priority in the skillset is set to the order you want to present calls. Set the call presentation class for around 15 seconds.
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