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Thank you for the replies. nytalkin - the service note you provided was very helpful. I replaced the LAN 232 converter for VMS/PMS interface and after several weeks (knock on wood) the issue has not resurfaced. What is strange is that it was affecting admin voicemail as well, which I would not...

I have a customer with 200ICP AX and embedded EMEM voicemail. PBX has no issue with phones, trunks, or anything else but voicemail will stop working about every week or so and system needs to reboot to work again. I had someone go on site and update the software and it seemed to resolve the...

Yes, I am going to try that. It seemed there was a problem with it before - like speed dials (for central reservations) or sales team at other hotel over IP trunks. If the problem was with using abbreviated dial I will create a pseudo ext CFA. But- the problem is not only when using the AA Menu...

Ok. Thank you. I know. But seriously, I will be dialed into system and make 4 test calls within a couple minutes, with combinations of the tenant restriction and the voicemail option retriction. VM option has no effect. Tenant blocks it every time. (it says "you are being transferred.." but then...

Thanks, I have done that (disabled transfer AA to all, and put a "7" in as restriction) but it does not work. It does work on my test system in office, but has no effect on these other systems. All ICP with EMEM. I have struggled to find the differentiating factor between them. I do appreciate...

Looking for any better ideas to handle transfer restrictions from voicemail. I have come across this problem many times. The application being a 200 ICP in hotel environment using EMEM. An outside caller is able to reach the EMEM (whether auto-attendant or a staff members mailbox) and then...

thanks for your reply. Yes they are on the same network. I just changed the gateway in ICP to match the IP of the TW server. Still no sound.

I have a MAS 6000 server configured as Server-gateway and set up a Mitel Teleworker 5220 IP phone. I can place and receive calls but have no audio - either way. I have played with port forwarding per the Engineering Guidelines on the server as well as my router (to the extent of my...

Awesome- thanks again. Some day I'll RTWFM but in the meantime i appreciate the tips

Thank you! Makes sense and something to remember. It got rid of the repeating message but I still have the "_____ is currently on the phone" before playing the recorded greeting. This extension is always in use so apparantly it is playing an on-busy greeting before the recorded one. I want to...

This seems like a simple thing to fix but i cannot find out how. Using express messenger on a Mitel 200 one of the mailboxes will play automated message something like "the person you are calling is not available.." and it will play that twice before the actual greeting recorded by user. How can...