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Thanks for the help i ended up just moving every one to the Mike user rights and remade the different button addressing and it works. just seems odd that it stopped working in the 1st place.

Hi all, we have been using our office system for about 10 years now with no problems. We have just setup Sip trunks and cancelled the 2 x bri lines. Sip is working fine making and receiving calls but the Call pickup any feature no longer works for all the users in the 5610 user rights profile...

Thanks Okkie26. i have received email and downloaded. [thanks]

Hi okkie26, that's great news. could use wetransfer as its free if below 2gb or a share on google drive or dropbox any of those would work. my email is my forum username at gmail.com, if you could spare the time to send that would be greatly appreciated, many thanks. Stuart

i may have the name wrong but i did have our office system setup with what i believe was OxP. I stopped using it a long while ago when the pc running it died and with it the installer file on that computer. It was a web based application like phone manager that i am thinking of.

Does anyone have the installer or a link to the download that they can forward to me. Thanks All

Critchey it does, i think someone changed it and manager wouldn't let me change it back to password without the current password, using a later manager (thanks sizbut ) i was able to change it without the current password info. Janni78 i moved the ( ;) as suggested but then it didn't seize a...

ok i found with monitor running that i was still passing the 7 to use the sip trunk so have fixed that but oddly now it wont dial out at all. heres the log of the sip activity. can you see where i messed up? ipo .230 has sip trunk to freepbx as SBC .217 to make the calls. short code is 7N Dial...

sizbit That was a great idea using a different version of manager, i installed 9.1.8.0-172 version in a vm and loaded the security settings and it let me in and didn't need the current monitor password to change like before. So i now have a working monitor so should be able to fix the original...

thanks guys/gals i wish i got to do this stuff full time, but we/i just support a few older installs we did so i always have to relearn what to do.

I dont know what to do then i gess will reset and see what happens.

im making myself look silly here now. i have spend ages reading the help files about setting a sip trunk for evaluation while keeping the isdn untouched, never thought to look up "Erase Security Settings (Default)" in help and there it is " This action does not affect the system's configuration...

Janni78 i misread your post you wrote Count i read Time. count is set to 4. is a uk system, someone has changed the password for monitor and in security settings i cant reset it without knowing the current password. I have never used the DTE features so if i use the dte reset password feature...

I was just reading about the ; in the help files. i thought the dial delay time was a wait in seconds for the user to enter a phone number. will read more about this. I never got any training for sip or using 2 trunks when i did my avaya training many years ago.

janni78 i don't have a " ; " in the shortcode thanks for the tip. Dial count is at 3 so long enough i think. thesmash it is a ipo 500v2 with 8.1.43 so as you said password is the password Ta. As for my help comment i just like to figure these things out when im stuck but now i have a bit of a...

I hadn't, just tried it and the software wont connect to the system to tell me whats going on. the default password for monitor is " password " i believe? I have just realised i added a 7 in the dial route in the ars so thats messing with the phone number. just got to get someone on site to...

When dialling a number from phone manager with a 7 1st to use a sip ars form the call goes through and using redial on the handset also works BUT, if i hand dial the same number with the 7 prefix for the sip ars i get the voice telling me cant connect. Does any one have any idea whats wrong, i...

Thanks for that. That made the system try to make a call on the sip channels. I have been reading the help files about these configs i need to make but i find that often just muddles me and makes things worse. PS turns out the freepbx gateway was not configured so my end worked apart from the...

Hi all i need help with a ipo 500v2 with v8.1.43 software. the system (has licencing in place) (192.168.1.230) needs to make a sip trunk to a freepbx (192.168.1.217 configured by someone else) on the local lan for sip calls. i have the sip line made and i believe that is good.( freepbx has no...

As i was typing the 1st message i thought maybe VM are blocking the call, thanks for the response will try short code with your changes and see what happerns.