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  1. prandall

    New to Partner

    OK I programmed the #505-7 to extensions 40,41,42 and 43 Intercom 777 still rings to reception and incoming calls still dont go to Aa Do you do love support over phone. I am under the under the gun to have this working today.
  2. prandall

    New to Partner

    I am trying to setup a Partner Messaging VS Unit got toasted, it was a 2 port and is now a 4 port. Here are my cards : 1.) 308ec 2.) 206 3.) ACS Proc R3.0 4.) 206E 5.) MAH R5 ( Not sure about that i scribbled ) It is VMS I have at least two problems: 1.) On Incoming Call, Phone ring once...
  3. prandall

    Call on hold forever

    Solved it, thanks Overflow not set to 770
  4. prandall

    Call on hold forever

    I have set-up a small group for testing. It has two extensions. I have AA Transfer to extension 780 which is my test group. With both extensions on "Available" The call rings through and each ext. gets gets logged off. My call goes back to music. I am then in limbo forever. I have set the...
  5. prandall

    Modify Save-As filename selection.

    Lol, really hoping that was a joke. I am speaking of the choice word makes for your filename. It automatically chooses the first phrase in your document and appends the .doc for your filename. However, it will only use alphanumeric's. So if your first line is: Doe John July 22nd 2012 Word...
  6. prandall

    Modify Save-As filename selection.

    I am looking to have MS Word 2003 auto-populate the filename during a save-as. By default Word selects the first "phrase." The first line of each of my documents will be: Lastname, Firstname dd-mm-yyyy So I was hoping to save the file as: Lastame, Firstname dd-mm-yyyy.doc I have searched...
  7. prandall

    Merlin Legend 008 Voice Terminals

    Thanks Brian, that makes sense as they have the older ones on site.
  8. prandall

    Merlin Legend 008 Voice Terminals

    I am trying to understand this card better. Is this Analog Telephone card, a standard Telephone AKA providing T/R or is is Analog but only Merlin Legend phones. I am trying to hook up a Soundstation and need to know if have to purchase another card. Other post say I need a 012, 016 or 016...
  9. prandall

    What was I thinking , Transferred call from AA never rings or anything

    Starting to wonder why I took on this phone system. I just started haveing a problem where from one AutoAttendant selection, I hear "Please wait while your call is transferred" then I get what seems like silence. When I look in the SMDR log the call goes to the right group, but I never get...
  10. prandall

    Intro to Errors, dont know which ones to worry about.

    Thank you sooooo much. I was in a panic. You've narrowed my concern to only the TTR's as the others are relatively infrequent. So if I am getting a lot of TTR unavailable errors I either do not have enough of them or some are not working. I have the following cards ( I can't figure out how...
  11. prandall

    Intro to Errors, dont know which ones to worry about.

    Trying to read up on errors but my head is swimming. I am getting the following errors: Frequently: ALL TTRs UNAVAILABLE Occasionally: POOL BUSY POOL BUSY &/OR OOS INVALID SLOT INTERRUPT TIMEOUT COLD START COMMAND BUFFER FULL NO I-VMS PORT IN SERV Are any of these a BIG problem should...
  12. prandall

    Let a line ring, no voicemail pick up

    The seems like a simple question. I tried to search, but I think I am missing the right search term. So a little help with search or direct answer would be awesome. I would like to have a line NOT picked up by AA or Voicemail. I am not sure how to do this. Currently it is not covered by VM...
  13. prandall

    Difference between SysAccess 00 and Pool

    Thanks again, to close up this thread, I have decided to move the Pool button back to the SA00. Great wisdom here.
  14. prandall

    Difference between SysAccess 00 and Pool

    Thanks all, that is exactly the sort of feedback I was looking for. I want to have the lines all in a pool. I want them to get away from the whole shouting "Pick up line blah, blah, blah" stuff. So I have started programming PickUp buttons. Now that I have some extra buttons thanks to the Pool :)
  15. prandall

    Difference between SysAccess 00 and Pool

    I recently switched a phone system from Key to Hybrid. Lines were added to pool 70. I removed some from the pool to have some line appearances (thanks to forum advice). The button that represented the pool is programmed with SysAccess 00. I have been re-programming the button as Pool -I I...
  16. prandall

    Dial into MLM 007

    Thanks TouchToneTommy I got in by just extension dial to port 7 on RemoteAccess. I am going to try your method as well for more flexibility. When I am very confident I will try the loopback I have heard of from MerlinMan.
  17. prandall

    Dial into MLM 007

    Ok, I think I got it. Set Remote access on Line in WinSPM to Dedicated Barrier codes off to make it easy for this session After stutter tone, dial Extension for port 7. Got a MODEM tone. Now I just need a PC with a modem :)
  18. prandall

    Dial into MLM 007

    Thanks Brian, It definately works. I had a ace consultant ( you know who you are ) use it recently. Here is my procedure, I am missing something I am sure. 1.) Place NPA-NXXX as Line for Calling Group 770 (which is VM) 2.) AA answers I press *7 3.) Login to 9997 4.) Press *T 5.) Dial...
  19. prandall

    Dial into MLM 007

    Additional Info: I want to be able to print the report titled: "MERLIN LEGEND MAIL R1 CONFIGURATION" so that I can check my changes.
  20. prandall

    Dial into MLM 007

    I am looking for instructions on dialing into my MLM 007 via modem. I want to reset the call counters. I understand the Internal Modem is on port 7. I tried to transfer via *T to the extension on that port. (and all the others for that matter) I have gotten the Modem Tone in the past but I...

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