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I have a BCM 50 W/ POTS service and I'm using CCR to answer all calls during normal business hours. After hours we forward the main line to the answering service via the Telco feature *72. We are looking to go w/ a PRI . I'm not sure how to forward to the service if CCR is running. How do I...

I have an 0x32 currently w/POTS lines. Right now calls come in and ring multiple phones and if no answer after 6 rings auto attendant answers. We call forward the main line after hours to the answering service. We are looking to go a PRI and have 6.1 software. Can I forward from any ringing...

We have a BCM 50 running 6.0 . We have about 6 phones with a Answer DN key on them to back up calls for DN 221. The problem is all the phones with this key either the intercom keys or Answer DN key stay on . The only way to clear it is by taking another phone and plugging it in. If you just try...

I agree w/ the power issue and maybe the cainet going. This is the wierd part. The only indication to the system resetting when I get on site is the time would be wrong. It would never show a alarm code. I spoke w/ a tech the other day and he said the problem is the software. Does that make sense?

I have a Nortel ICS compact w/ 6.1 sw . It intermittently keeps resetting. Any ideas?

The odd thing is the other 2 sites work.

No, the 2 sets are at a remote location. The customer has a vpn tunnel setup. What do you mean by a patch?

I have a BCM 400 W/ 8 remote sets in total at 3 different locations. One of the locations has 2 sets that keep resetting about every 5-10 min.The IT people claim nothing has changed. My other sites are working. The BCM log reports "no public media address for 192.168.xx.xx. Any ideas?

I have a Bcm 400 w/ 8 ip2004 sets in total at 3 different locations. The site I'm having the problem with has 2 ip sets. They have been working just fine for 2 years. A new IT group is now handling the network and claims nothing changed. Now both phones keep resetting about every 10 minutes and...