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thanks smokinjoe, we'll give that a shot !

sorry, attachment did not take, here's the jist: (and no, have not tried reboot yet) ================================================================ DefOne Active Alarms: A Logins: 1 remove subscriber 5893...

Hey there, trying to remove a subscriber from Audix and am getting "please wait" in the upper right corner then after about 2 minutes "system error" in the bottom left (see screenshot), and obviously the sub is not removed...any ideas why? thanks!

perhaps they're using it to transfer someone to a voicemail box by conferencing in the voice mail system and finding their box...just a guess, not really sure what they're using it for if at all. thanks for the good info!

Thanks for the responses...so it's like a conference bridge line or what? in this instance 6999 would be the number everyone calls in to via the CH key on their phone? or am I way off base? thanks again!

can someone please tell me what what CH stands for on a phone record? never seen that before, just curious, thanks! 06 ADL 31 07 08 AO6 09 CFW 8 5999 10 RNP 11 PRK 12 RGA 13 CH D 6999 14 MWK 5999 15

turned out to be a firmware issue with the phone. in order for this specific setup to work, the phone must be REL 4.0 or higher and his phone is 3.0. Thanks!

well, we tried and struck out. user says he tried to answer a call without having the headset button activated and it did not work...square one. just looked at CDW and this cable may not be compatible with the Plantronics CS530 headset he has. need to check Plantronics but CDW lists 510 520...

so they don't need to press the headset button if they're using this cable? could that be causing the problem?

we have someone using a Plantronics headset and electronic hook switch cable APV-66 that is supposed to eliminate the need for the handset lifter. they are plugged in to the headset jack on the phone and everything works fine except they cannot release the call remotely using the call control...

please help! I am a relative newbie to Cisco VoIP and have two fax lines built on FXS ports that are able to fax out but cannot receive inbound fax transmissions. if you call the fax numbers either internally or externally, you receive the fax tone handshake from the machines, however, if you...

we have a 2420 phone that displays the "missed" calls in the log but not the "inAns" or "Outgo" calls. would that also be related to the firmware or is there a setting we should be looking at? thanks! thread690-1559546

[glasses]hey guys - could swear I have heard this somewhere before but cannot recall what the fix was - I checked existing posts and none deal with this exact issue. here's the sitch: user on 6408D phone set calls someone in the building, once connected, he hits the 'conference' button, gets...

That did the trick, thanks so much trvlr1! I will keep that in mind for next time... Cheers!

hey there - I have a new DN we built that covers to voice mail (internal Meridian Mail) but will not roll into the mailbox for the DN, instead gives a prompt asking for the mailbox number. once you enter the mailbox number, it plays the person's greeting so the mailbox is set up and working...

thanks Hawks, but I did check that and it is a-okay. plus, other people with the same setting using CLID 0 work correctly when dialing out. thanks for responding!

got a strange one for you all - Option 11c on outbound calls, CID is displaying the lead number of the PRI, not the DID making the call. so far, this is only happening on one extension. see TN info below, checked the CLS as well as all keys, etc. against a TN that is functioning correctly (and...

Can anyone tell me what version(s) of software on a Definity G3 supports the 2420 phone sets? thanks!

here's a puzzler for you - in 15 years I have never heard of this happening. We have a user at a remote site that swears when he presses the mute button on his 6048 phone that it works, but will not go out when pressed again. we have tried replacing the phone set, but it does the same thing...

thanks Janaya - i was hoping to avoid that, this is a rather large system, but if that's the only way, so be it