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  1. 202586

    3rd party Wallboard for ACCS R7

    Hello Team, Is there any way to configure wallboard in ACCS R7 using 3rd party softwares from Devconnect. One of our IPOSE customer is not accepting ACCS as it lacks the wallboard feature. We did demo by using one Supervisor account configured to display the realtime data but was...
  2. 202586

    How to connect 3 Standalone IPO Server Edition R11 systems

    Hello All, We have a requirement to connect 3 X Standalone IPOSE R11 systems. There are 3 locations. There are 200 X Analog trunks connected to the Location 1 system and Location 2 and Locations 3 doesn't have any trunks. I need advice on below: 1) Do i need any license other...
  3. 202586

    Upgrade Compatibility/MPS 500+ Oracle 11Dear Team , We have a IVR implementation hosted on Nortel MP

    Dear Members , We have a IVR implementation hosted on Nortel MPS 500 with Windows 2003 Server based setup, The windows 2003 server runs all the product suite for MPS , works as intermediate server for Oracle database connectivity, also it runs the Oracle 9 database...
  4. 202586

    call recording, screen capture

    what about ataching data in the voicemail pro IVR application? say i got the caller id based on that i retrived some data from Db and stored in system variables, i want sent this data to a CTI application where an agent is logged in . can i do this ????
  5. 202586

    call recording, screen capture

    Dear tlpeter, What i want is a software using which i can login to ip office as an agent. Using same login the agent will be logged in the phone also. Also we have an voicemail pro IVR system which will transfer the calls to the agents. When a recieves a call he should get the...
  6. 202586

    call recording, screen capture

    Which is the best CRM solution for ip office?
  7. 202586

    call recording, screen capture

    Thanks for the replies...i will try to get more details about the software offered by devconnect partners. By the way has any one managed to develop a application which can connect to the ip office using the Agent login ID. I need a software from which a gent can login to ip office and when a...
  8. 202586

    call recording, screen capture

    We have a customer with IP0 500 v2, they want the following features to be added. • IVR • Voice and screen recording • Real time monitoring • Call evaluation • History of the customer if called in the past • Job sheets for service or complaint...
  9. 202586

    Multiple Analog Line Configuration in IP OFFICE

    No they didn't...moreover they didn't give a demo on how to configure lines. We had to learn it by ourself or from docs. Since i handle E1s and SIP trunks got a little confused about analog trunks
  10. 202586

    Multiple Analog Line Configuration in IP OFFICE

    Can i set same line group id for both lines? Will try that today for sure.
  11. 202586

    Multiple Analog Line Configuration in IP OFFICE

    I have an ip offfice with two only analog lines. They are connected to port 9 and 10. Line group IDs are 1 and 2. I created a short code 9N Dial N Line group ID :1 8N Dial N Line group ID :2 I am able to dial out using line 1 and 2 when i enter 8 or 9 followed by number . Now if i want to...
  12. 202586

    Short code for Announcement.

    so here it is ... *66 feature: Dial Paging telephone number 555 (Hunt group number) So now i have to dial *66 555... is that right. will test when i go back to office.
  13. 202586

    Short code for Announcement.

    And what about the short code for the same? I have a hunt group and 20 agents under it. When i go to User > Telephony > Supervisor Settings > i can see the HUNTGROUP listed. Now what ?
  14. 202586

    Short code for Announcement.

    i like that HSM, but what if the management dont want to pay n ask the employees to learn only from documentation? I didn't find paging in the feature list but i found Dial paging, i think both are same. Anyways thanks man!!
  15. 202586

    Short code for Announcement.

    Dear Members, My requirement is like this, I want to enter a feature code and then make an announcement which should be announced on all the phones connected to ip office. I enter this short code and say some thing, this should be announced on all phones at the same time. How...
  16. 202586

    Cannot Dial out Via SIP trunk

    Problem Solved... On the SIP tab for users i gave the channel/line numbers. Now when i tested the call is reaching fine. Bu still i wonder why the system is not taking a channel from the SIP trunk automatically. What shoud i do to configure this. With my current for each Agent on the SIP tab i...
  17. 202586

    Cannot Dial out Via SIP trunk

    I have configured a SIP trunk, 10 channels, i have license for 5 channels . Incoming call are working fine. Outgoing calls are reaching to the telco and the phone says number busy. The telco guy told me that the format received by them is wrong. Instead of the SIP channels number they are...
  18. 202586

    Create application DN in BCM 400.

    telcodog, As per the task based guide you should assign Application DN ad skill set DN, I don't have any application DN under inactive DN. All the application DN is under Active DN, moreover these are already took by IVR port, CC and vmail , when checked from BCM Monitor, so now if i...
  19. 202586

    Create application DN in BCM 400.

    So how can i do this in bcm 400.if i add ine more mbm will ut add applixation dn?
  20. 202586

    Create application DN in BCM 400.

    I don't see the option Configure, but i see the same when i connect to BCM 450 from latest version of element manager, when i try to add the BCM 400 under the latest version of element manager i am getting an error cannot download cartridge... any help will be appreciated.

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