Cannot Dial out Via SIP trunk 1

[202586]

I have configured a SIP trunk, 10 channels, i have license for 5 channels . Incoming call are working fine. Outgoing calls are reaching to the telco and the phone says number busy. The telco guy told me that the format received by them is wrong. Instead of the SIP channels number they are getting extension number of the Agent who made the call. How can i configure the SIP trunk to send the channel number instead of the Agent extension number.
This is a trace which i took using the System Status.
C:\Users\arunk\Documents\DATASERVE_Trunk_Information_20120721_155924.txt
Trunk Information, DATASERVE (192.168.1.97)
7/21/2012 12:59:24 PM
------------------------------------------------------------------------

Peer Domain Name: sip://10.200.7.157
Resolved Address: 10.200.7.157
Line Number: 17
Number of Administered Channels: 10
Number of Channels in Use: 0
Administered Compression: Auto
Silence Suppression: Off
SIP Trunk Channel Licences: 5
SIP Trunk Channel Licences in Use: 0
SIP Device Features:

Channel URI Call Current Time in Remote RTP Codec Connection Caller ID or Other Party Direction Round Trip Receive Receive Packet Transmit Transmit Packet
Number Group Ref State State Address Type Dialed Digits on Call of Call Delay Jitter Loss Fraction Jitter Loss Fraction
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1 Idle 00:00:01

2 Idle 01:38:12

3 Idle 01:38:12

4 Idle 01:38:12

5 Idle 01:38:12

6 Idle 01:38:12

7 Idle 01:38:12

8 Idle 01:38:12

9 Idle 01:38:12

10 Idle 01:38:12


Trace Output - All Channels:
7/21/12 6:57:57 PM-728ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 36, Direction = From Switch, From = 502@10.200.7.157, To = 5577888@10.200.7.157
7/21/12 6:57:57 PM-744ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 36, Direction = To Switch, From = 502@10.200.7.157, To = 5577888@10.200.7.157, Response = 100 Trying
7/21/12 6:57:57 PM-804ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 36, Direction = To Switch, From = 502@10.200.7.157, To = 5577888@10.200.7.157, Response = 484 Address Incomplete
7/21/12 6:57:57 PM-806ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 36, Direction = From Switch, From = 502@10.200.7.157, To = 5577888@10.200.7.157
7/21/12 6:58:12 PM-206ms Call Ref = 39, Originator State = Dialling, Type = User, Destination Type = none
7/21/12 6:58:12 PM-207ms Call Ref = 39, Short Code Matched = System, 9N
7/21/12 6:58:12 PM-212ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 39, Direction = From Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157
7/21/12 6:58:12 PM-239ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 39, Direction = To Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157, Response = 100 Trying
7/21/12 6:58:12 PM-302ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 39, Direction = To Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157, Response = 484 Address Incomplete
7/21/12 6:58:12 PM-304ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 39, Direction = From Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157
7/21/12 6:58:20 PM-697ms Call Ref = 40, Originator State = Dialling, Type = User, Destination Type = none
7/21/12 6:58:20 PM-697ms Call Ref = 40, Short Code Matched = System, 9N
7/21/12 6:58:20 PM-702ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 40, Direction = From Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157
7/21/12 6:58:20 PM-719ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 40, Direction = To Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157, Response = 100 Trying
7/21/12 6:58:20 PM-770ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 40, Direction = To Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157, Response = 484 Address Incomplete
7/21/12 6:58:20 PM-772ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 40, Direction = From Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157
7/21/12 6:58:33 PM-535ms Call Ref = 42, Originator State = Dialling, Type = User, Destination Type = none
7/21/12 6:58:33 PM-535ms Call Ref = 42, Short Code Matched = System, 9N
7/21/12 6:58:33 PM-541ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 42, Direction = From Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157
7/21/12 6:58:33 PM-556ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 42, Direction = To Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157, Response = 100 Trying
7/21/12 6:58:33 PM-616ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 42, Direction = To Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157, Response = 484 Address Incomplete
7/21/12 6:58:33 PM-618ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 42, Direction = From Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157
7/21/12 6:59:14 PM-890ms Call Ref = 45, Originator State = Dialling, Type = User, Destination Type = none
7/21/12 6:59:14 PM-891ms Call Ref = 45, Short Code Matched = System, 9N
7/21/12 6:59:14 PM-896ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 45, Direction = From Switch, From = 501@10.200.7.157, To = 558024650@10.200.7.157
7/21/12 6:59:14 PM-915ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 45, Direction = To Switch, From = 501@10.200.7.157, To = 558024650@10.200.7.157, Response = 100 Trying
7/21/12 6:59:14 PM-976ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 45, Direction = To Switch, From = 501@10.200.7.157, To = 558024650@10.200.7.157, Response = 484 Address Incomplete
7/21/12 6:59:14 PM-978ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 45, Direction = From Switch, From = 501@10.200.7.157, To = 558024650@10.200.7.157
7/21/12 6:59:32 PM-895ms Call Ref = 48, Originator State = Dialling, Type = User, Destination Type = none
7/21/12 6:59:32 PM-895ms Call Ref = 48, Short Code Matched = System, 9N
7/21/12 6:59:32 PM-900ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 48, Direction = From Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157
7/21/12 6:59:32 PM-917ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 48, Direction = To Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157, Response = 100 Trying
7/21/12 6:59:32 PM-968ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 48, Direction = To Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157, Response = 484 Address Incomplete
7/21/12 6:59:32 PM-970ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 48, Direction = From Switch, From = 502@10.200.7.157, To = 557788979@10.200.7.157

502 is the agent extension number.
I am using short code 9N followed by 9 digit number to dial out using ARS
What should be the exact shot code that i should define in the ARS.

Please help.

 

[amriddle01]

I guess you have use internal data set in your URI, try changing it to to use credentials username or others and see if it helps

 

[hairlessupportmonkey]

or you arent sending your dialed digits all together. (enbloc)

does your ars look like

9N / Dial / N"@<ITSP> / LGID
or
9N; / Dial /N"@<ITSP> / LGID

?



ACSS - SME
General Geek

 

[202586]

Problem Solved...

On the SIP tab for users i gave the channel/line numbers. Now when i tested the call is reaching fine.
Bu still i wonder why the system is not taking a channel from the SIP trunk automatically. What shoud i do to configure this.
With my current for each Agent on the SIP tab i removed the extension number and added channel line number. Bt what i want is when an agent dials out the system should randomly pick one channel from the SIP trunk.

 

[intrigrant]

With my current for each Agent on the SIP tab i removed the extension number and added channel line number."

That is what solved your problem, Avaya will always take a free trunk from a pool of lines in a trunk group.

If it ain't dutch it ain't much