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Hi, I'm having some issues with a handful of switches that ridgeline cant discover. They always fail at the same stage, "Inventory Data Collection Failed" Can't find out troubleshooting notes on the error message either. Short of restarting the switches in question, I've tried restarting the...

Hi, I'm trying to use a CIDR address for a range of Radius clients within NPS. The clients are switches. I'm running the correct OS, Windows 2008 Enterprise. It just doesn't seem to work. I'm using 192.168.64.0/24 as my range. My switch IP is 192.168.64.82. As soon as I change the client and...

Hi, Looking for some advice. Had an issue with one of our Mitel 300 MXe controllers. Took ages (about 12 minutes) to boot up after a power failure. Everything seems to be working correctly however there is a major alarm present. MSP430 Failure. Is someone able to tell me exactly what this...

Excuse my naivety but what is NSM?

Hi, I'm trying to setup NPS so that my network infrastructure authenticates with it. I want NPS to use local authentication. I found a way to do this located here; http://technet.microsoft.com/en-us/library/cc771364(v=ws.10).aspx When testing this, authentication fails. Having checked the...

Thanks for the info, very helpful. Its Public Sector, converting potentially from a Siemens Realtis/ISDX to VoiP, site wide. We'd inherit a lot of fax machines that at first would need to work. Over time I'm sure we would look at other, slicker solutions. Many Thanks Ian

Hi All, As the subject suggests, how would I go about using an analogue fax machine, and assigning it a VoIP extension? I assume it will be SIP? How would I physically attach it via IP etc? Or would it need to be directly connected to the controller somehow? and in that scenario how would a...

Hi All, Recently installed ridgeline clean install but the server service refuses to start. "Windows could not start Ridgeline 3.1 server service on "computername" Error 1067: the process terminated unexpectedly. Anyone come across this? This is a clean server build, 2008 R2 64 bit. Running...

Am I right in saying sFlow version 5 does not support egress traffic? We're using solarwinds to monitor our extreme networks infrastructure but the software does not monitor egress traffic. I'm also a little confused by netflow and sflow and the difference. Any info on this subject is most...

Awesome, did as you instructed, works a treat. Thanks all for your help

right ok so I just change my current mailbox with the already recorded message to "menu node" and then access the admin mailbox and change the time out option?

Is it possible to tell me how to do this? I've created a new mailbox, assigned it as a Menu Node. I assume I now proceed to the MLAA page?

Hi There, I've set up an "Information" voicemail box for a personal ring group. After the message is played to the caller, the system gives the caller the option to dial 0 to ring the operator. Can this be changed so that rather than the option heard for the operator, the call is ended after...

I got a little impatient, completely deleted the extension and started again. Working as intended however it makes perfect sense, the problem put forward. I will bear that in mind for next time. Thanks all for your help Ian

Mitel 3300, Release 4.1 SP2, Software Load 10.1.2.16 Experiencing an issue with a particular extension number, the extension is part of an ACD Group. When logged in, extension can receive calls but you cant pick the call up, continues to ring when receiver is lifted. When trying to make a call...

Hi, Am using the embedded voicemail feature on a Mitel 3300 ICP and I'd like to know if you can export voicemail messages from a users mailbox? If so how? Thanks Ian

I've found it! Typical!

Hmm thats a false post right there. Didnt realise the CCM was referred to as 6110 ^^ We do have the application but I cant see which report would give me the source call numbers for the day?

Unfortunately no we dont have a 6110, maybe something to think about as this kind of reporting is important to us. Found that txt file before doing some digging around but it doesnt state the source call numbers. No worries, thanks for your help, I'll do some reading on the 61101

Have a 3300 and a 6160 IQ Server for Call centre. Logging into the 6160 you can view under log viewer the calls received but it only gives the last few hours or so, can this be increased? or does it do it on the amount of calls in a certain period?