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  1. CHPW84

    Merdian Mail auto attendant

    Thanks trvlr1 I have already done the majority of what you have put, although the bit I am missing is the ACD NCFW part. Could you please explain this in a little more detail. Regards Chris
  2. CHPW84

    Merdian Mail auto attendant

    I would attach a few screen shots if i knew how to..... The idea is our main office number will be forwarded to 7003 Here the call will be asked Press 1 for Distribution or Press 2 for Retail "Caller presses 1" this then in theory will dial 7008 and then the caller is asked again Press 1...
  3. CHPW84

    Merdian Mail auto attendant

    Hi, Thanks for the reply. I can get the 7003 number to call other extensions with out any problems. But 7003 was already set up, I just modified it. The 7008 / 7009 numbers are new. In the Voice Menu Definitions screen they are then setup to dial various extensions depending on what number is...
  4. CHPW84

    Merdian Mail auto attendant

    Good Morning, Im having issues with trying to set up a menu type system in my phone system. Its the sort where the caller will press a number depending on what department they want. So far i have got the following set up in the "Voice Services Administration Screen " Voice Services-DN...

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