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Run this command... 'list ars route-chosen 12532428879 location 1'

I'm not sure of where to check for this but what is the location associated with the S87xx Server in question? If you are able to retrieve that then run the same commands you run associated with the ARS tables. For instance, 'change ars analysis 1253 location X' or just 'list ars analysis...

ok... just post. I turned on email notification so I'll see when you reply. I worked the Avaya help desk for 13 years and when you get back to me I will check my own troubleshooting database and search to see if I worked on this problem before... This database isn't on this laptop.

I know this may be a lot to ask but if the location having trouble dialing area code 253 a Media Gateway, S8xxx Server or Gx Cabinet?

Ok. I worked for Avaya Help Desk for 13 years. If I were still there I would remotely access your system and check this myself.

It should be possible. I've done that multiple times. Are you able to go to the agents work station and confirm this? And if it doesn't work then what does it do? Does the LED just flash a few times?

Tolson... true but if the user in tenant 1 places the call on hold then the MOH port should see 'tenant 1 user' placing the call on hold. Then if you status the TG in tenant 2 it should show MOH source per tenant 1. Did that make sense? I feel like I just rambled...

Can you copy/paste the PCOL form on here? Is there a 'tenant' or 'partition' field on the PCOL form?

It 'should' be tenant 1 MOH source being heard. Is this not the case?

Can you copy/paste the error message here? What were you doing when you got the error message? It is odd because TN771D Maintenance/Test cards are only used for Packet Bus fault isolation and I also don't know why you are getting an error message.

demanding... i do not see anything wrong with having a BP do the firmware update... they are fairly quite simple and hard to get wrong. I worked for Avaya for 13 years assisting customers, Avaya techs and engineers, and even BP's on site. It all depends on how comfortable you are having them do...

mickaloha... can you copy/paste route-pattern 13? And is TG # 3 an ISDN TG? If not you can TAC out of the trunk and see what happens.