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  1. porta24

    MICS 3.0 T-1 issues

    The carrier said they can provide 24 digital trunks not PRI because 3.0 can't accept PRI. The call center answers by trunk not extension, not sure if that can change.
  2. porta24

    MICS 3.0 T-1 issues

    Lines 1-16 are set for E&M and wink start, no target lines. There are no errors, the current T-1 is working fine, they want to upgrade to a smart T-1 and i'm not sure they can set it up with the same config. Also lines 1-16 are answered by the Prelude call center system, I don't know if that can...
  3. porta24

    MICS 3.0 T-1 issues

    I have a customer that has a MICS 3.0 with a very basic T-1 configuration and they don't want to upgrade, heard that before. They come in as trunks and not target lines. Lines 1-24, 4 trunk groups 1-15, 16-22, 23, 24. No problem there, the problem is they want to upgrade their T-1 service to a...
  4. porta24

    BCM 400 call pilot AA

    Go figure, it was a Time Warner problem. I had to go through 3 tiers of tech support to tell me that they have been having problems with that modem and to have replaced. It seems to be working now. Thanks for all the suggestions.
  5. porta24

    BCM 400 call pilot AA

    I just updated them Weds night and it happened again today. Time Warner can't adjust anything in the modem that supplies the dial tone. I talked to one of there tech's, the modem is what supplies the dtmf tones. I'm going to put the bcm into monitor mode, the customer with tell me when it...
  6. porta24

    BCM 400 call pilot AA

    no, just time warner lines. where can i get a digit grabber
  7. porta24

    BCM 400 call pilot AA

    It's not a T-1, they are "digital" pots lines. Is there a piece of test equipment that can monitor dtmf tones coming in and display them?
  8. porta24

    BCM 400 call pilot AA

    I'm assuming that myself, I have a vendor meet next friday with time warner. How can i prove it? What have you found to verify it's them? Do they have any tools to check the dtmf tones coming in? I'm looking for any suggestions. Thanks
  9. porta24

    BCM 400 call pilot AA

    I have a customer with a BCM 400 and Time Warner digital phone lines. When customers call in and get the Auto Attend. and dial the 3 digits, they sometimes are routed to the wrong extension. Is this a Time Warner problem or a BCM problem?

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