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Oh, and my current system software version is 9.0.1.30.572. I am not sure where to check if that is up to date or not, but I googled it and couldn't really find anything one way or another. I guess since it was patched in June that it is pretty up to date correct?

If I change the public OLI for any DN, whatever I change it to will be the CLID info to whatever external number I call, so it is not being overridden by the telco. Your second paragraph is referring to what to do if the public OLI is being overridden by the telco, correct? As far as the...

Unfortunately I did and it doesn't work. FMFM dials out on 4 DNS that it registers as virtual terminals and I checked all of those and double checked through the BCM monitor just to be sure. I changed their OLI info and am still receiving the main line number when I call someone on an external...

I just finished setting up a fairly simple FMFM that works with my CCR tree in Call Pilot. I am working on a BCM50 with a PRI. The way I have it set up, FMFM monitors an analog extension and then calls 3 cell phones when that extension is rung. I have my CCR tree set up so callers can select...

So there is no workaround to trick to the hunt group into making external calls?

So is it possible to have the CCR transfer the caller to a hunt group (I know you can do this part) and then have the hunt group dial external cell phone numbers is sequential order? I know I could have the CCR transfer the caller to a hunt group and have the hunt group dial a series of DNs...

I could also set up an external transfer in the CCR tree but it won't cascade through numbers like I want. I am trying to find a way to set up a connection in the CCR tree that will cascade through numbers until it finds someone that can answer the call. Ideally it would put the caller on hold...

I am trying to find a way to replace our answering service to allow callers to be automatically directed to an on-call person. We are already using auto attendant after hours to direct callers to different mailboxes, but I would like to give that caller the option to press ?? if they need to...

Would it be possible to put a hunt group in the CCR tree? I know hunt groups can only call DNs, but can I set up DNs to dial out to external numbers and have the hunt group call those DNs sequentially? My only doubt about this is how the hunt group would respond when the cell phone voicemail...

I am trying to find a way to replace our answering service to allow callers to be automatically directed to an on-call person. We are already using auto attendant after hours to direct callers to different mailboxes, but I would like to give that caller the option to press ?? if they need to...