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There is a site using CHANGE in GRAND TOTAL and GRAND TOTAL for balancing revenue. They have a Grand Total that went DOWN by about $90. The only values I have in the calculation are discounts. Nothing for voids, returns or credit total. Checks begun and paid same for both days. Has anyone...

If E7 is using DHCP does there need to be anything configured under DNS server addresses? If there is a E7 PC is the set up still 'peer to peer'? And if e7 doesnt support 2 NIC how is the internet setup? I have looked everywhere. Sad that Micros can't provide any documentation for any of this...

To anyone who is even using this anymore?? Owner IS closing checks out thru DD module but checks are still getting stuck in OPs. Any suggestions would be much appreciated? I believe Res 4.9 ??

Who is good with sql? When running most stock SALES reports and custom SALES reports, error "Code 20: Incorrect template datasource" Client noted that Daily System Dly_sys_trk_ttl stopped populating in middle of day Fed 9. This is 3700 not sure what version. I also believe a rebuild was done...

This ended up being a PRINTER issue. Self test on 3 printers show the thermal head is broken? Anyway the bar code lines were not printing properly. That is why we could scan the input codes and retail items but not the guest check. One of the FSE's with a LOT more experience found this out...

I've checked settings in confidence test and pos/devices/user ws/peripherals. Site scans bar code on customer receipt - NOT individual retail items. Both scanners will read and BEEP for configuration bar codes but will do nothing when guest check is scanned. I just can't figure out how the bar...

I'm not sure KDS functions with E7 but I could be totally wrong. Maybe someone will correct me??

Is purging of checks occurring during EOD autosequence step? call micros.Sp_PurgeHistory (I believe is correct)

Database is started (green check) and at FOH correct? I've seen that error with a .BAD db backup. Check and rerun validation. If you keep getting .BAD for database validation then you may need a rebuild. Other than that check for last reboot time, restart AS Server. Make sure default Windows...

I need to make changes on the customer printout chit. Site wants the points that they received during that visit to be shown on bottom of chit. Something like "Rewards Earned = XXX " Is this change made in iCare? I checked svcConfig and iCare docs and do not see anything to make a change?

How to I install VNC on a WS5 (or any I guess) My directory \MICROS\Res\CAL\WS5\Packages\ has setup.dat and CEvncSvr.exe. My error is: "Failed to get server address" Am I in the wrong direcory? Running the executable did not do anything. I have VNC under programs. Also I heard there is a BUG...

Micros lab 5.2 This may be a long shot.... I am trying to strengthen my programming skills. I do not have a KDS connected to my lab and I am not connected to any network. I want to practice my KDS basic setup but also split screens and possibly themes. If it's a virtual device anyway is there...

THANK YOU !!

To you veterans out there-I have l learned more on this site and on my own than I did in training. This is second nature to you all but I need help again. I have a lab 4.10 lab- not on any network. Can I test a copy of a customers db on this. It has to be same version of below right? That...

Has anyone configured Paytronix Loyalty Birthday program lately? Loyalty program for points and initial free flauta is working however Birthday reward does not show when looking up account or rewards. Paytronix is really no help- they had me correct the object number in POSConfig of the...

Thank you again for explaining things better than books and coworkers.....

So micros is the database. sys.systable (or Sybase) gives me individual tables in micros.db but Sybase also gives me the COLUMNS in the individual tables. A lot of these tutorials you see are confusing- they never have tables listed as XXXX_dtl or XXX.cfg. Only one word for the TABLE...

I can see how that would be a better setup. When you utilize availability like this you have the options "use 2-10 prices" and "use sub for prices" right? Is this where you would use the sub in 'Auto menu level" ? The 'default trans level" and 'pop up to sub" options only seem to deal with...

Using Sybase for a 3700 Micros. How to look up all tables in interactive sq??? Using select * from sysobjects where type ="U" I am missing some _def and _dtl and I assume because of the type value. But when I remove that variable does not seem to alter results. Thanks

I know this is widespread with versions 5.X but I still see Autosequence issues resulting in Code 1 errors, IIS errors, white / grey screen, etc. Is this related to Manager Procedures failing to open? We have solutions that say REINSTALL IIS but this has NEVER worked. Help desk says...