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Never mind everybody, I figured it out, I was working on a very small remote session screen and I was not able to see or notice that the audio file ended with .org.wav. Once I renamed and removed the .org, VM Pro was able to play the file without any problems. RE www.trinet-intl.com APSS, AIPS

I am trying to deply an IP Office R11.1 Preferred VM Pro with an application server installed on a physical server and this thing is about to drive me nuts. I am using a wav file; 16 bit, 8 Khz, Mono that plays perfectly OK in our Windows VM Pro and that it also plays perfectly OK when selecting...

Has anybody tried setting up a Poly OBi300 ATA on an IP Office and got it to work? I purchase one for testing after talking with our CAM looking for an ATA that was fairly reliable, well, as reliable as possible. My CAM suggested the OBi3 series that they often recommend with Avaya Cloud and...

The tech brought the system to the office and I got a chance to look at it. I found one of the combo cards had a visible burn mark from the top to the bottom of the connector between the boards. When the board is plugged in and you connect a digital phone it keeps ringing the extension like in a...

We came across something we have never seen before. A customer's IP Office crashed during last night's storm. The controller unit has 9.1 with 2 Combo and 2 DS8 boards. When we navigate to Control Unit the two DS8 boards will show with a Dev Type set to "APPS PC Demo" and they will not work. We...

@RocketJTech, exactly, that's exactly what I am trying to say..." it may or may not work" but unless and until you try it or somebody else has tried you do not know. This is why I value experience way more than a certificate, this forum is the perfect example, it contains the experience of a...

@bluemr2, I know and I understand what you are saying but sometimes what the documentation and the process shows is very different from reality. Technically you are correct but unless you have actually done it and you saw it fail you really do not know. For example, I have a system running R11...

@bluemr2, I agree with both of you but now I am just curious, and again, we do not sell or service enough IP Offices to come across situations like this where I have the opportunity to experiment. In my mind, the reason I have to go through the upgrade process is that I want to carry over...

@Nortel4Ever, essentially, you are confirming my original questions, what you are telling me is that if I order an R11 Essential License and drop it in the system after upgrading the firmware to R11 it will work, correct? Again, I apologize for the stupid question(s), in my many years of selling...

I hope to tap into the hands-on experience of somebody that may have tried this in the past. I have a new customer with an existing IPO 500V2 in muppet mode. I personally do not have a lot of experience with basic systems but what I do know is that a basic system is an unlicensed system and...

No on binding refresh, No under Keepalive, registration is indeed at 60 minutes. The reason I have not dived deeper into the configuration is that we have another customer running almost an identical setup both running one of the newest models of an IPO 500 V2 on one of the flavors of 11.1, both...

Trunk just crashed about 30 minutes ago, this is the initial registration failure, I read it, and it seems the IPO loses contact with the SIP provider, but besides that, I cannot see a good reason as to why or what's causing the failure. When we went in when it was first reported, we ran tests...

No, it is with Intermedia in the US. The customer called me a few minutes ago to tell me that the SIP trunk registration apparently went down but it came back up on its own. Unfortunately, I turned on the verbose after that incident. RE www.trinet-intl.com APSS, AIPS

Thank you, I turned it on, now the only thing I can do is wait until it happens again. RE www.trinet-intl.com APSS, AIPS

I have a customer with an IPO 500 V2 11.1.2.1.0 Build 3 that has been in production for over a year now working beautifully. The system started having intermittent issues with the SIP trunk randomly losing registration and going out of service. The provider can be pinged OK and so far the only...

Yes, you are correct, I was waiting for Avaya to respond and they finally replied to my email. Not sure why I always find out about Avaya's changes in policy and pricing just after I closed a deal or I come back from a customer's site to put together a quote, never before!! Maybe I missed...

We have upgraded a bunch of systems in the past and every single time, when the PRI was a legacy IP400 card we replace it with a brand new PRI U and new licenses, pretty clear cut. For all other migrations I have worked on, the T1 licenses were always migrated at no charge. I am not sure if the...

quazimotto, Yes, we can ping both ways and yes, I still have the firewall in the back of my mind because they have somebody external to the organization managing it. Maybe after I had everything working, they went back in and changed something, I don't know. I am trying to get my hands on the...

critchey, thank you, I appreciate the kind words about the SIP trunks actually for this particular site, it was the first one out of 5 that we flipped to SIP and it was an explosive conference call with the rude Spectrum tech at the time of turn up and cutover because he thought we did not know...

derfloh, boy I wish that was the problem, the site was working before the move and it has 4 valid IP500 Voice Networking Channels, actually, when the system was relocated this past Friday I closed the service ticket with everything working including the SCN. I went back in late that night to...