trinetintl
Vendor
I hope to tap into the hands-on experience of somebody that may have tried this in the past. I have a new customer with an existing IPO 500V2 in muppet mode. I personally do not have a lot of experience with basic systems but what I do know is that a basic system is an unlicensed system and anybody, including a 10-year-old, can sell it. I also know that a controller box release is locked in after making the first call, I assume its the same when the system is in muppet mode. What I wanted to ask the forum is if I drop a full R11 essential edition license on a controller box setup in basic mode that could be potentially on R9 or R10 at best and then upgrade the firmware to R11 will it work or do I need an upgrade license or maybe even a new controller box and SD card to be on the safe side? If I need an upgrade license, how do I get one? When I go through the process in A1S I get "No licenses found for feature key", which is actually the correct answer.
RE
APSS, AIPS
RE
APSS, AIPS