trinetintl
Vendor
I have a customer with an IPO 500 V2 11.1.2.1.0 Build 3 that has been in production for over a year now working beautifully. The system started having intermittent issues with the SIP trunk randomly losing registration and going out of service. The provider can be pinged OK and so far the only option to allow the system to register is to reboot the controller unit. This is blowing my mind and the fact that it is random is making the issue almost impossible to troubleshoot. I tried upgrading to the latest firmware release to see if by chance and a hopeful miracle the problem got fixed but I was not lucky. I am seriously contemplating downgrading to whatever as long as it works. Does anybody out there have any ideas I can try to help me figure out what is going on with this system? Any help will be greatly appreciated!!
Here is a small snip of the log:
15:16:56 522682933mS PRN: SIP Line (17) parameter userid0001 registration has failed, setting backoff retry timer to 30 secs
15:16:56 522682941mS PRN: Begin Stack Trace, Task=CM taskaddr=f53ea6c4 stkbot=f53deb30 stackptr=f53ea430(640) stacksize=48000
15:16:56 522682941mS PRN: findfunc f026420c f0c02f50 f0c17194 f0c14470 f0c144ac f0c27ef0 f0c6d910 f0c9fdd8
15:16:56 522682941mS PRN: findfunc f027125c f0343704 f0265a54 f0265a08
15:16:56 522682941mS PRN: offsets f53ea430(640) f53ea460 f53ea460(592) f53ea480 f53ea480(560) f53ea4c0 f53ea4c0(496) f53ea4f0 f53ea4f0(448) f53ea500 f53ea500(432) f53ea580 f53ea580(304) f53ea5b0 f53ea5b0(256) f53ea5c0
15:16:56 522682941mS PRN: offsets f53ea5c0(240) f53ea600 f53ea600(176) f53ea650 f53ea650(96) f53ea660 f53ea660(80) aaaaaaaa
15:16:56 522682941mS PRN: End Stack Trace
RE
APSS, AIPS
Here is a small snip of the log:
15:16:56 522682933mS PRN: SIP Line (17) parameter userid0001 registration has failed, setting backoff retry timer to 30 secs
15:16:56 522682941mS PRN: Begin Stack Trace, Task=CM taskaddr=f53ea6c4 stkbot=f53deb30 stackptr=f53ea430(640) stacksize=48000
15:16:56 522682941mS PRN: findfunc f026420c f0c02f50 f0c17194 f0c14470 f0c144ac f0c27ef0 f0c6d910 f0c9fdd8
15:16:56 522682941mS PRN: findfunc f027125c f0343704 f0265a54 f0265a08
15:16:56 522682941mS PRN: offsets f53ea430(640) f53ea460 f53ea460(592) f53ea480 f53ea480(560) f53ea4c0 f53ea4c0(496) f53ea4f0 f53ea4f0(448) f53ea500 f53ea500(432) f53ea580 f53ea580(304) f53ea5b0 f53ea5b0(256) f53ea5c0
15:16:56 522682941mS PRN: offsets f53ea5c0(240) f53ea600 f53ea600(176) f53ea650 f53ea650(96) f53ea660 f53ea660(80) aaaaaaaa
15:16:56 522682941mS PRN: End Stack Trace
RE
APSS, AIPS