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  1. NextProblem

    Nortel 3x8

    thanks to both, I'll make sure it is set to tones and follow up with 808 if I need to. I only have time to do it right. I don't have time to do it twice!
  2. NextProblem

    Nortel 3x8

    Ok folks, it's time to get into Professor Peabody's way back machine. I have a customer with a Nortel 3x8 (DR1 I think), when they are on a call connected to a device looking for DTMF they can press digits all day long but there is no response at the other end. Do I have the ability to change...
  3. NextProblem

    Aux Bell on IP set

    I have a customer with a bcm400 running acd software. All phones are IP phones. They need an aux bell to ring on ext 242. The aux bell I have is a standard analog unit. I came off of an analog port and made the bell ext 427. I could not assign an answer dn key because there are not buttons on an...
  4. NextProblem

    BCM 400 Cooling Fan Light

    Thanks 1082. I only have time to do it right. I don't have time to do it twice!
  5. NextProblem

    BCM 400 Cooling Fan Light

    Going out to replace a BCM 400 cooling fan today. Not sure if the red light will go out when the fan is replaced or if there is a reset command that will need to be entered. Also I have read that I can replace the fan without powering down the system, anyone have any further input on that...
  6. NextProblem

    BCM 50 - Direct calls for extension going to reception

    Hi Folks, I have a network of 3 BCM's and just added a fourth. The new switch is a BCM50 and draws its dial tone off of a PRI on a BCM400. The phones on the new switch have dn's in the 5400 range and DID's with the last 4 in the 7000 range. When I dial a DID I go directly to the correct phone...
  7. NextProblem

    BCM 400 IP trunks disabled

    I have two BCM 400"s and two BCM 50"s all linked together. 4 digit dialing between all switches has been working for some time now. Suddenly the IP trunks on both 400" show a state of N/A on Bus 0 under telephony resources, resulting in the inability to 4 digit dial. I am not able to enable and...
  8. NextProblem

    Partner ACS Group Calling & Hunting

    I have a customer with an ACS,they have 2 groups of 3 phones each(calling groups 1 & 2). All incoming calls are answered by the AA. Pressing 9 performs a direct extension transfer to 71(calling group 1). If unanswered the customer wants the call to go to the second call group (72). I tried to...
  9. NextProblem

    Find software version - ctx 100

    When using e-manager where will I find the software version for my CTX 100?

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