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you have to install NuPoint with CD's 1&2

Hi I can login fine with the default admin account but don't want our helpdesk to use this account. So created a new account "itsupport" with superuser permissions. but when I login a receive a windows security window asking for login details again Thanks

Hi What is the best way to setup a user who wants a softphone on their PC and a softphone on their iPhone. no deskphone required. its just in the MiCollab setting their are only two options: deskphone or softphone. I have created two UC Endpoints but only one is registered on the PC Client...

This was fixed with re-issuing the web certificate with a correct server name.

Thanks for replying I don't have UCC licenses as the UCC bundle drop box is blank-I have individual licenses. I have two licenses which have every feature. I have created a new feature and ticked all boxes and then allocated this feature set to my user. as I said the softphone works on PC. I...

Hi I have MiCollab 7 in server/gateway and MVD version 7. systems are not in SPP or flow through. I SIP softphone works fine on PC. added my DN to the MBG devices as a SIP with mac a1:21:00:00:81:88 as 8188 is my softphone extension. I have minet phones working. when I try and add teleworker...

Hi I have setup a SIP trunk between a vMiVB and a Skype4B calls are ok both ways. when i dial either the E.164 number or the 4 digit extension from Mitel to Skype i see the name displayed but not from Skype to Mitel. If i look at a SIP trace I see the name come across in the "from field" in the...

Hi Could someone help/advise please. i have two vMiVB both running release 7 both with MBG SIP proxy one for each site, all good a working. when i cluster the MBGs which every MBG is slave that SIP link goes OOS. when i look at the SIP config on the MBG the routing rules change so that the...

Hi Just installed the above and added to network of MCDs. MCds are running release 7. SDS is okay and Ent Man has sysnced all the users. under properties of each node in Ent Man i have added the login details, so i should be able to login directly to each MCD from Ent Man but i receive "click to...

sounds like ring trip which normally is bad cabling.

Hi I have resilient MiVB running 7 and vMicc running 7.1. I have a remote IVR server plus a redundant IVR. so three virtual servers on hyper-v all the same domain. 46 active and 10 redundant IVR ports. when I setup a messaging port tick remote port and select correct server port is in service...

Hi does the UCA desktop client have to be a SIP device. on the MiCollab server i have the device as a UC endpoint and the enable sip tick box ticked on the client itself and it works, but i can't get it to work as an App server port and when leaving the tick box for enable SIP device untucked...

Thanks for the replays. Ended up using an old Xp box

Hi when connecting to old versions of 3300 ie rel 9 with internet explorer 11 I have set compatibly mode for the address so the dialog box doesn't appear but the page does not display properly. the drop down menu doesn't work and I have nothing in the big window on the right. does anyone know...

Hi Customer is providing DHCP for all phones. Phones work ok but console keeps disconnecting. MAC= 08:00:0f:23:fd:ad this MAC on the MCD is 172.17.2.48 yet on the customers side it is 172.17.2.207, I guess one is the keypad and one the PC which is plugged into the keypad. Is this right? Thanks

Thanks Guys ended up creating a dummy NTHG then reroute always to a DN which is on keys. This displays the name until the call is answered then it displays the CLI. They only have 5224 so this behaviour is correct I believe. the call never goes unanswered.

Hi Have an MCD running 6.0 we have a DDI programmed on 5 phones each on a multiline key. The tel dir label is Kew Bridge but when a caller calls in the display shows the CLI of the caller, we want the display to show Kew Bridge Thanks

hi yes all set to this

It is programmed. When you call the phone either internally or via did the phone just continues to ring until the ring timer expires or the caller clears down. Ccs trace doesn't give any clues. I've checked call forward conditions and this should be possible. I've set a reboot for tonight so...

Hi Standalone MCD6. user can't forward to RG on NA, busy works. This is set in call rerouting not on the phone. no active features on phone. works if you change it to voicemail. Cheers