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I have the IP Office 6.0 with embedded voicemail. I am having an issue with mobile twinning. I have the Mobile dial delay set to 2 seconds and answer guard set to 0 with the default no answer time set to 15. The users are complaining that by the time the call gets to their cell phone it only...

Is it possible to select certain hunt groups and exclude them from call logs? I know you can do this for missing incoming hunt group calls, but can you do it for outgoing hunt group calls? Alternatively, can you exclude any calls that were dial paging from a call log? the reason I ask is that we...

I'm having problems getting my remote 9611G handset to work. On the IP Office monitor I repeatedly get the following: 1056493mS H323Evt: Recv GRQ from 442d6fbc 1056494mS H323Evt: e_H225_AliasAddress_dialedDigits alias 1056494mS H323Evt: found number <252> If I look at the traffic monitor...

I was aready using 1 to 1 NAT. I just tried the H323 ALG and it is still giving me the same issues.

I'm not using the H323 ALG proxy in the watchguard. I'm using a custom packet filter for the NAT and port forwarding. As for STUN, I've tried a variety of settings and several STUN servers but nothing seems to work.

I'm having a similar problem. On the moniitor I repeatedly get the following: 1056493mS H323Evt: Recv GRQ from 442d6fbc 1056494mS H323Evt: e_H225_AliasAddress_dialedDigits alias 1056494mS H323Evt: found number <252> If I look at the traffic monitor on my firewall I notice...

I'm using the IP500 and found this message in the Sysmonitor. I've run "Upload Voicemail files" ffrom the embedded file management tool. However, I get the following errors: I'm using the Version 10.0 (16) Manager and running release 8.0 (16) on my IP500. File not found C:\Program Files...

When attempting to upgrade the firmware on my Quantum LTO-3 HH drive inside of my superloader 3 using the web GUI, the update fails and I receive the following message: "Bad Code Update Image Data: Communication Error (Code: 0x71)". However, the drive version shows 2181 which is the new version...

I tried plugging a regular analog handset into the analog fax extension. Without the user short code for the clid set, I press 9 and can make a call. As soon as I set the short code for the clid, I press 9 and immediately get a long steady continual tone and can go no further.

I could create a bogus user with twinning enabled and have the auto attendant transfer to that user instead of a short code. Would that work?

I have several of my embedded voicemail auto attendant options transfering the caller to an outside line. to do this, I've created a short code to call the number I want to transfer them to and then pointed the auto attendant option to transfer to that short code. this works fine. However, our...

After looking into this a little more I found that the "Caller Display Type" for the analogue fax extension is set to Off. Should this be set to DTMFF or does this setting only affect incoming CLID and not outgoing?

The fax does use a 9 for an outside line. I have not tried testing it with an analogue handset yet. I will try that next.

I'm trying to get my fax machine connected to an analogue extension to send the correct DID. On all other digital extensions, the user short code listed below works just fine. But with the analogue extension, the call doesn't even go through with this short code entered. Code: 9N Feature: Dial...

I've been reading about the new Remote H323 Extensions capability provided by R8.0 allowing remote connection of a 9600 Series phone without the need for a VPN. Section 9.31.2 (Remote H323 Extensions) of the Avaya IP Office Manager 10.0 documentation talks about using on of the lan interfaces...

This solution only half works. I followed the instructions to enable dailing out without 9. now my directory shortcuts work but when a call comes in from a number in the directory, the system does not display the name from the directory on the caller ID because the calls come in with a 9.

I'm having a problem with syncronizing the phones with out LDAP server. The phone numbers do no include the 9 needed by the IP Office to dial out. I could add the 9 to each entry, but this will cause issues with other users who sync their mobile phones via Exchange Activsync. These users...

Problem Solved using Bridged Appearance buttons on Extn238

The Coverage Appearance button on Extn238 immediately. I need 238 to ring immediately all the time.

Won't the coverage appearance button only alert if the main receptionist is logged off or if the main receptionist's phone reaches its no-answer time? When the main receptionist is logged on I need 238 to ring along with it for the first few rings.