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Thanks Kwing. It worked! the default shortcode was not there but i added it and it works great!

Thanks but have been thru and thru that documentation and it does not address my specific querries.

When I do exactly that without the IPO (analogue trunk direct to polycom phone) it works well. When I do the same thru IPO it does not work

How? Rem the polycom conf phone is an analogue phone.

I have an IP412(v4.2) and an IP500(v5.0) on different sites. The two sites are linked by a VSAT IP connection. On each site, LAN1 of the PABX and the IP phones are on a private subnet (192.168.40.1-254) and the WAN port of the PABX has an office wide routable IP address. I want to set up an IP...

Hi, I have set up a polycom SoundStation 2 conf. phone and interconnected to my IPO as an analogue extension. My prob is that I cannot dial 2 parties from the polycom. When I put one call on hold I get a busy tone. I am able to dial 2 parties if I connect the analogue trunk line from the TSP...

I meant AVAYA IP Office. Sorry. Wrong forum. Let me move it.

Hi, I have set up a polycom SoundStation 2 conf. phone and interconnected to my IPO as an analogue extension. My prob is that I cannot dial 2 parties from the polycom. When I put one call on hold I get a busy tone. I am able to dial 2 parties if I connect the analogue trunk line from the TSP...

Yes it is naatm16.bin Can I pouch the module back to avaya for them to put in the bin file? What address internationally? No local service centre.

@HSM: Yes. I have follwed your steps.

I have removed the 3rd party tftp but still the firmware is not being uploaded

I have done that and all I see is the holdusic being sent. Nothing from the binary files Fri 8/1/2010 18:55:04 : Log starts Fri 8/1/2010 18:55:40 : Sending HoldMusic.wav length 39278 bytes to 158.113.90.154 Fri 8/1/2010 18:55:41 : Sent 10% of HoldMusic.wav Fri 8/1/2010 18:55:41 : Sent 20% of...

I rebooted again and now message has slightly changed. Am using pumpkin for tftp server TFTP Poll Failed TFTP Poll Failed ð ATM 16 Loader 0.9 TFTP Poll Sent TFTP Poll Sent

Noted. So how do I go about this now?

@TomMills: Yes I used the doc and ended up here @tlpeter: I have gotten pumpkin for tftp server. But all it requests is the holdmusic.wav. It does not request for the ATM16 binary file. Kindly confirm the interconnection of the system? I have connected the ATm16 to the IP406 expansion port. Is...

Yes I followed your link and tried that and thats how I got here. Issue is there is no service centre locally here so I need to fix it somehow. What commands exist? How can I force the file into the system? The bin file is there, manager is on and the main unit is working but the ATM is not...

I am connected to a ATM 16 module by hyperterinal. All the time it says: AT OK ATFTP Poll Failed T-X Multi-Sector Erase OK TFTP Poll Failed TFTP Poll Failed TFTP Poll Failed How do I get it to work? What other commands can I issue on this interface?

Dear tlpeter, I am rebooting the 412 after I have connected the module

Yes I put it back into the same port What control do I have of the commands in hyperterminal? Can I reset the module or erase the v4.2 software tha was there and return it to 'new' state? Thanks a lot for your ideas.

Yes it is flashing green. And when I connect to it by hyperterminal through the serial port at the back, it tells ne hello> and can lists some commands when I type help. However, even in this state the 412 and the 406 cannot detect it. Is ther a way to 'force' them to see it? Thanks for your...