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I'm looking for alternative ways to preserve DNIS and ANI for inbound calls received from Verizon over SIP trunks. I've got a CS1K (7.5) and Session Manager 6.1 with 2 signalling servers. I'm able to receive calls just fine. My goal is to route different DIDs to different CDNs on the PBX and...

I'm developing a predictive dialing application and am initiation outbound calls through CCT. After the call is placed I am monitoring call progress until I see that the call is answered. I then perform a fast transfer of the call to an ACD group extension. Problem is the answering party hears...

That was it. Had to change the server type to Meridian 1 before it let me set the Symposium checkbox. Setting 'type' to CS1000M won't let you select the 'Symposium' option.

Anyone know how to configure the I2050 for ACD. I've configured one phone (version 3.04, have also reverted back to version 2.00.0254) on my desktop and the non-ACD extension works fine. Problem is I haven't been able to figure out a way to log an agent into the phone. Documentation says...

John, how do you configure 'lamp audit'?

Anyone know how Contact Center (Symposium) keeps its date/time synced with the PBX. I've got 2 CS1000Ms in different locations that are networked together. Separate CCMs exist at both sites and are also networked via NCC. None of the CCM servers are configured with NTP and I've always been...