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  1. teirwin

    Is there an API into BCM400 4.0 configuration?

    Right now I found a solution for under $1000 from tri-line called Tim Professional. I am having trouble downloading the 14 day trial, but it looks like this add-on might resolve a lot of my reporting problems and needs.
  2. teirwin

    BCM400 R4.0 Music On Hold options

    I am using music Manager for the last couple months. Try music from different sources with better original rip quality, this improved our sound quality. I noticed my inbound external customers and my inbound internal lines for management also play music on hold now.
  3. teirwin

    Professional Call Recorder

    I went to a nortel 400 vs 450 presentation a month ago regarding R5, they mentioned it would record all calls. They mentioned it would have a client to retrive those calls, but the client may release later. What you are looking for is something in the bcm elements manager to set a path to save...
  4. teirwin

    Is there an API into BCM400 4.0 configuration?

    You mentioned you found a kludgy export to excel. Is this automated? I am managing reporting using RCC, I can manually view reports and save to excel. I was wondering if your method was automated to schedule reports to save to excel on a daily basis for future excel reporting use.

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