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I finally have an update - All errors have been cleared as of a few weeks ago. Supposedly the occurrence of issue is happening less than it was according to the receptionist who experiences the issue. So in the course of a week, the issue surfaced 2 times on Wed, 2 times on Thurs, 0 times on...

I forgot to also mention that the provider came out onsite this past Thursday (today's Monday) to swap out the router, so now they are using a more updated router. The issue seemed to have still surfaced even after the new router was installed... Also, I failed to check the system errors/alarms...

Well, I just finally spoke with an engineer and he indeed says the same thing, the setting is for 5ESS.

Just verified with provider that the protocol is set to 5ESS. I'm pretty sure that is what the magix is also set with. I'm told that no change has been made on circuit since 2013.

Would the service provider make that protocol change unannounced? The customer didn't change anything nor have any change requests in queue. They had called the provider before me (PBX tech) and the provider tested clean from their end, although they didn't come out to the site location for testing.

Hey, I'm servicing a Merlin Magix system that the customer reported a few weeks ago that calls would come inbound and they could not hear the caller on the other end or vice versa. This does not seem to be happening for outbound calls. I swapped out the 100 DS1 module as I received error...

It showed the new extension (x24) busy, so the problem carried with the user...which then lead me to believe that her voice cable was the culprit. I was going to go onsite today and pull a new cable but the problem didn't come back.

Sooo, yesterday my dispatch told the customer to contact their provider to investigate prior to me coming out today to see if the problem is on their end. Guess what? The problem didn't resurface this morning. The provider came onsite and supposedly said to the customer that the issue is with...

Interesting Mike...I just remembered that the customer said that there are mice hanging around walls of this facility, perhaps one of them chewed on the cable? I will investigate again tomorrow and report my findings. Thank you all for responding. Chris

Customer just called in reporting it happened again, this time at 6am vs 3am...what the heck

I'm a fairly experience Partner tech and this one has me scratching my head...the problem in a nutshell is for the second night in a row, the receptionist would get in at 8am and line one is active for about 4 hours. A button of a busy indicator for her extension is lit up, like her phone...

Oh my bad Gunnaro, the system is a V1 not a V2. That would change the scheme of things inside the Manager wouldn't ay? The only options available for dealing with T-of-D settings are the Time Server address field and the Time Offset which I believe can be set in 15 minute increments only. This...

I have an IP Office 500 V2 version 5.0(15). The time is correct on the voicemail server which is where the IP Office grabs the time of day to display on the phones. The phones are all off by about 7 or 8 minutes. I've rebooted the voicemail and IP Office several times, hard and soft reboots, and...

Hey Everyone, Quick question. I'm trying to upgrade a Merlin Magix Release 1 to Release 3. Apparently I can't go from 1 to 3. Do I need to upgrade to 1.5 and then 2.0 and so on? Thanks Chris

Thanks TTT, I do not have the "allow 11" feature on this release. When you say "might try" would that imply the possibility that it may not work? Just curious because I had spoke to an expert on the system (much like yourself) and they told me this release doesn't allow you to dial 911, you...

9911 works but 911 doesn't. Tried going to ARS>More>SpeclNumber> but there is no option to absorb a 9. Someone said you can use alt+p to drop or absorb a 9, but that does not work, what am I missing here??? Thanks in advance!

The telemarketers? No idea..

Hey guys, I have a bizarre issue with telemarketers getting through the auto attendant and selecting a TAC that which is overhead paging, after selecting dial by extension via the menu. We have tried changing the TAC but bogus calls are still getting through. Is there a way to restrict outside...

So you can tell that QOS is not at any of these locations...may I ask how to obtain QOS, and/or what is involved in implementing it? I am not all that familiar with QOS. Thanks tlpeter

Hey Everyone, We have 4 total locations (Site A, B, C, D) with an IP500V2 at each of them all running on release 7.0(23) Voicemail Pro is Centralized at the main location (Site A) which hasn't been fully implemented yet, the cut is coming in a few weeks. The sites are talking via the internet...