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I just had a moment of clarity thanks to firebirdscrambler and the following forum posting. God bless the search function! Didn't realize that I had additional TNs available, I just had to push the programming instead of searching for them. http://tek-tips.com/viewthread.cfm?qid=1673747

Yea that's what I thought too. REQ: luvu TYPE: 1230 TN 140 SCH0822 SCH0822 Specified loop has no unused units. Severity: Info

I created a virtual superloop so that I can add additional VoIP phones, but I don't have any available TNs. I've done this before, but I think I am missing a step. Forgive me, but I did it in the web interface on our CS1000e... hangs head in shame... REQ prt TYPE supl SUPL 140 SUPL SUPT...

I am trying to apply the solution found in this thread http://www.tek-tips.com/viewthread.cfm?qid=1198221 for reports failing because of the following error: The system could not output the Agent Stats Summary -Auot Run scheduled report to \\us1ntfs03\departments\_Common\John G\Pick Up\Agent...

You, sir, are my hero! I will name my first born after you!

I created a new CDN to point to a script in Contact Center. Whenever you dial the CDN it goes straight to the FDN instead of going into Contact Center. Here's what it looks like. Any help is appreciated! REQ prt TYPE cdn CUST 0 CDN 8933 TYPE CDN CUST 0 CDN 8933 FRRT SRRT FROA NO UUI...

Doh! Thanks!

Trying to create the following script and keep getting a Bad File Mode error. Can someone help me. I'm not much of a programmer and I'm banging my head against the wall. The error is on the line that reads: Do Until ipFileObj.AtEndOfStream = True In order to run the script you have to create a...

Trying to create the following script and keep getting a Bad File Mode error. Can someone help me. I'm not much of a programmer and I'm banging my head against the wall. The error is on the line that reads: Do Until ipFileObj.AtEndOfStream = True In order to run the script you have to...

Discovered that we have SIP trunks but do not have SIP lines. Looks like I will be sending this phone back to the vendor. Thanks for your help!

Thank you. I will check it out and get back with you.

I am trying to configure an Avaya B179 on a CS1000e RLS 6. I have not configured a SIP endpoint before, as this is our first SIP phone. Any help is appreciated. Please let me know what details I can provide so you can help me. Thanks again in advanced!

I am trying to create an ACD set in Element Manager and keep getting Error Code: SCH0753 Error Message: TN specified must be an ACD set. Action Required: Severity: Info. I'm not sure how I specify the TN as an ACD set. Any help is awesome!

Now that I think about it, I really should just use two completely different scripts...

Hello all, I have two DNISs that are coming into the same CDN and run from the same script. However I need to point each DNIS to a different closed and holiday message. Is there a way to do this and keep both DNIS in the same script, or do I need to build a script for each DNIS. I've...