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  1. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    we have an old P4 with XP pro on the current IP403... this runs IP Admin and our wallboard Telestat 7 software. is the idea to ditch windows and load Linux so we get the "Avaya has the Linux apps for this - free of charge
  2. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    so i just google a load of ^&*%* #irony...... this is making me drool ~ Avaya IP500 C110 Unified Communications Module (700501442) something else i can SSH from my WP8 app [glasses]
  3. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    amriddle - true but i'm just looking at the 1 hour peaks of calls that cant justify extra peeps.... hey tlpeter, guess what i just googled: one-x ! http://www.avaya.com/uk/resource/assets/factsheet/one-x-portal-fact-sheet-lb3319.pdf
  4. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    thanks tlpeter..... does spend some money imply that its possible on an IP500 ? what's your opinion on the best way to capture peek time inbound calls that could potential drop to to queue waits of 5 mins ?
  5. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    Quote "Avaya Callback Assist is a VXML software application designed to interoperate with the Avaya Voice Portal platform." http://www.avaya.com/usa/resource/assets/factsheet/Callback%20Assist%20Fact%20Sheet%20201104.pdf
  6. tommydog

    Moving from IP400 to IP500 - is it an animal or a teddy bear ?

    amriddle - Avaya IP500 Combi Card BRI (Phones IP & POTS) 700476021 - £240 and gives us DS6 right ?...... but DS8 card and legacy carrier only £180 (£140+40)
  7. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    The IP500 comes with 2ch VM but whats required to give the client - Avaya Callback Assist ? small system - BRI8 (4ch used) and DS8 with 8x5410's is this one license ? does this require other licenses - maybe PC softconsole to fascilitate the callback via CTI ? is ETW (estimated time to wait)...
  8. tommydog

    Moving from IP400 to IP500 - is it an animal or a teddy bear ?

    great - thanks.... i have the BRI8 card in the IP400 (think its 700262017 but markings are 40YPB5002UKCH PCS02) so do i need the Avaya IP Office IP500 Legacy Carrier Card Module - 700417215 ? do these used prices look right £615 + handsets + vat ? IP500v2 £150 SD Sytem Card £25 DS 8 Base £140...
  9. tommydog

    Moving from IP400 to IP500 - is it an animal or a teddy bear ?

    hi guys, i bought a IP403 DT 3.0 (40) used back in 2009 and you lot gave me nudge into self setup and config but im now looking at the IP500.... i only have 2x isdn /4ch and 8 ext (plan to use the 5410) whats the IP500 software like ? more of the same or more involved ? can i freely download...
  10. tommydog

    Force outgoing line for each extension on Avaya IP403 DT 3.0 (40)

    yeah 2030 INDEX.... IP400 16DT expansion. The version code was retrieved from the handset via AnsRel then Program keys....
  11. tommydog

    Force outgoing line for each extension on Avaya IP403 DT 3.0 (40)

    thanks Matt that works great. we are actually on 3.0(580)...
  12. tommydog

    Force outgoing line for each extension on Avaya IP403 DT 3.0 (40)

    hello. we are trying to share the IP 403 for two related companies in one office so we can make internal calls. The CCU is serviced with 3 ISDN2 and 3 POTS lines. one company has 2 ISDN2 and 1 POTS. we want to force the line used by each extension during outgoing calls so each company is not...
  13. tommydog

    Avaya IP403 call reporting software CDR or SMDR

    is this SMDR com port enabled - "as checked" ?
  14. tommydog

    Avaya IP403 call reporting software CDR or SMDR

    ... attempt to connect was rejected is the error msg in the telesta software
  15. tommydog

    Avaya IP403 call reporting software CDR or SMDR

    i have just found "Ingenuity Telestat" for £250 for 8 users ! i have a free weeks trial but need to connect via tcp/ip. i am asked for IP and Port.... any idea on port ? a quick look shows 8080 for SMDR. right ?
  16. tommydog

    Avaya index 2030 phones not ringing on IP403 DT

    what is the best phone for use on the Avaya IP Office IP403 DT 3.0 (40) ? and used with headset....... if we bin all the 2030 index we need a robust replacement not just the one in stock at the local agent !
  17. tommydog

    Door Intercom setup on Avaya IP403 DT 3.0 (40)

    I have a new problem with a door intercom... all the above works OK with this one but when the extension hangs up the DOORINTERCOM does not and so the intercom speaker hummms with a time out tone..... how do i set the intercom to reset when the extension hangs up - so that is is ready for the...
  18. tommydog

    Avaya IP403 - Courtesy Msg / Auto Attendant and Voicemail Lite

    thanks - i also already viewed a couple of good threads talking about function here : thread940-1236761 thread940-1194907 i think these are the best related technical threads for other people who may have this question. it seems many people are confused about the ability of Lite to perform AA...
  19. tommydog

    Avaya IP403 - Courtesy Msg / Auto Attendant and Voicemail Lite

    Does VM lite have a courtesy svs function.... ie. answer all calls after 0,1,2 rings and play a msg like "thanks for calling" then while it is in the que maybe bips, a second courtesy or MOH during the cue period or is this Auto attend... It seems each manufacturer of phone systems have their...
  20. tommydog

    Door Intercom setup on Avaya IP403 DT 3.0 (40)

    ok - working on ext 206 so now changing it to a hunt group. will setup new hunt group called door, link in the extensions required and give the group an ext No 400. then ref the hunt group ext No as before : ?D 400 DialExt

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