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Let us know how YOUR call to Avaya goes, since you will have an IPOSS contract with them. If you don't, I'm happy to sell you one!

I'm sure you know this, but the UC module must match the version of the phone system. Don't upgrade if it will be higher than the IPO since it won't work. These UC modules are crappy at best and a simple reboot will commonly trash them. I would suggest taking out the NVMe card and copying...

Thank you for the reply. This is an IP Office 500 V2 running latest 11.1.3.1 with VM Pro. The problem is I have more than a hundred users with 26 hunt groups that have DIDs, and all of the users have DIDs. A call can go to any point at any time and there isn't a way to have just one...

My apologies if this has been asked and answered before, but I was unable to find a suitable answer for this question. My clients record all calls, so to prevent any nuisance suits and make sure they're covered, they would like a message or notification, or announcement of some type played...

Trying R12 for a new IP Office 500V2a system with a new client with ten phones. Ran card creation and put in the card and started the new IP Office. After boot the J189 and J179 phones are stating "failed upgrade" so I tried to run the system file update to the IP Office with the card created...

The latest update 11.1.3.1 resolved this for me. After installing it the certificates were permanently updated and the old ones permanently went away that had kept reappearing.

Agreed. Reading slides is not a technical presentation. They could have just said, this is what is different about the upgrade process from before and then had someone available for technical questions...we have a million of them and asking about the upgrade process wasn't high on my list...

Perhaps they're in RAID mode so you only have the one array drive? Then you wouldn't see any new hardware for drives.

After upgrading my Hyper-V Application server that I use for voicemail with my IP Office 500V2 that was also upgraded the VM to email stopped working for the server. I use SMTP and not MAPI for VM to email. I rolled back the Voicemail app back to 11.1.2.2.0 build 8 from 11.1.2.3.0 build 3 in...

You're absolutely correct. Remove the H.323 and add the SIP extension and it will work for you. You are also correct that you can't hotdesk between the two.

Hi Susanta, I recently upgraded the K175 Vantage phone I am testing and had the same issue. The fix, for me, was to change the K1xxSupgrade.txt file on the file server. The line to modify is: SET PUSH_APPLICATION AvayaConnectExpansionModule_2.2.0.5.0007_311220_7e4efb3.apk I also put this in...

The download is up and available under the SP2 area.

There is no supported upgrade for Hyper-V and I share your love of Hyper-V and disappointment that they are so fixated on VMWare. Although it isn't supported Hyper-V will run just fine with the 11.1 SP1 and above versions. I have many clients using Hyper-V for VM Pro linux and have had no...

It should absolutely work, just ask your new provider to let you send outgoing caller ID.

I have seen this also, nice to know that it's our bravery for trying this release, and not something else. I had seen this at three clients and didn't know for sure it was Avaya, but now it's confirmed. I share your pain!

2019 will support the Linux VM Pro in HyperV since it isn't available as Windows VM Pro anymore.

The VRTX recording option is extremely inexpensive and resolves all of the issues and makes sure every call is recorded. The VMPro recording option also utilizes and uses up your VM licenses and can be consumed very quickly. Using the VRTX to record fixes all of those issues and is most...

I am curious as well as to what the problem is? For our clients with SE on HyperV we use the built in windows backup for daily backups and we have never had any issues with it or when a restoration of a file or the entire server is needed. Guy

That would be changed in the IP Office Manager application under the user's password under their extension.

I'm sure you checked this, but what about forwarding on one or more of the extensions in the hunt group? Perhaps that's why it's random depending on the status of the phone it's being forwarded from?