Can't Make or Receive calls from Avaya Vantage

[Susanta Karmakar]

Hi ,
Currently I have IP Office Server with ip office 11.0.0.0.0 build 849, currently working fine with J129, J139 and J179 Phone. But Vantage K175 desk phone now working properly. We have upgraded successfully with firmware to latest R2_2_0_5 and Android Version it is showing 8.1.0.

The Phone says it logged in with the extension but unable to make calls or receive calls.

Please anyone help me.

 

[critchey]

If you look at the extension in system status does it say the user is logged in. Kind of sounds like it is in a nouser state but that is just a guess not much to go on here.

The truth is just an excuse for lack of imagination.

 

[Susanta Karmakar]

Hi
Thanks for your reply..
Yes it says the phone is logged in..Extension Status

If I upgrade the IPO System Version to 11.0.4.2.0 build 58 or 11.1 Is it helpful to resolve the issue?

Eagerly Waiting for reply..

 

[gkittelson]

Hi Susanta,

I recently upgraded the K175 Vantage phone I am testing and had the same issue. The fix, for me, was to change the K1xxSupgrade.txt file on the file server.

The line to modify is:
SET PUSH_APPLICATION AvayaConnectExpansionModule_2.2.0.5.0007_311220_7e4efb3.apk

I also put this in the file server folder. Once that was done it started working properly for me to make and receive calls.

############################################################################
## ##
## AVAYA VANTAGE DEVICE SOFTWARE UPGRADE CONFIGURATION FILE ##
## *** Nov 26, 2020 *** ##
## ##
## This file upgrades the following Telephones ##
## to the indicated releases: ##
## K165/K175 R2_2_0_5 ##
## Kittelson IT Solutions modified June 15th, 2021 ##
## ##
############################################################################

SET ADMIN_PASSWORD 4125

IF $MODEL4 SEQ K175 GOTO K165_K175_SW
IF $MODEL4 SEQ K165 GOTO K165_K175_SW
IF $MODEL4 SEQ K155 GOTO K155_SW
GOTO END

# K155_SW
SET APPNAME K1xx_SIP-R2_2_0_5_8008.tar
GOTO GETBM

# K165_K175_SW
SET APPNAME K1xx_SIP-R2_2_0_5_8008.tar
GOTO GETBM

# GETBM
IF $GROUP SEQ 0 GOTO GETCONNECT
IF $GROUP SEQ 1 GOTO GETMODULEONLY
GOTO GETSET

# GETCONNECT
SET ACTIVE_CSDK_BASED_PHONE_APP "com.avaya.android.vantage.basic"
SET PUSH_APPLICATION VantageConnect_armeabi-v7a_2.2.0.5.0005_211120_f800dec.apk,AvayaConnectExpansionModule_2.2.0.5.0005_181120_b29d8be.apk
GOTO END

# GETMODULEONLY
SET ACTIVE_CSDK_BASED_PHONE_APP ""
SET PUSH_APPLICATION AvayaConnectExpansionModule_2.2.0.5.0007_311220_7e4efb3.apk
GOTO END

# END
GET 46xxsettings.txt