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Hi ITphone guy, If I may add, under lines programming- define either digit "9" or "8" as your pool A access code (your call). Also in ADMIN programming, you could assign phones to auto access POOL A upon lifting of handset. If auto access to INTERCOM is given, then your users have to dial...

Hello IT/phone guy, If you haven't done so yet, here is how the rest of your CO lines should get cross-connected. Please note that you will not have lines 005 through 024 because you elected to do away with the T1 cards. Red-brn-------port 225--------tip------LINE 25 Brn/red-------port...

I don't think so. It's a generic message from ksu that all lines in the particular pool are all busy; hence "no free lines". In this condition, more than one user are involved.

I think the solution is to name each PRI trunks rather than keeping the generic i.d.; for example "channel 1" for easy identification. I believe this will show on the display when making outgoing calls.

I think the best thing to do is to simplify your re-install by getting rid of the cartridges that you don't need anymore. These are the steps I'd take if I were you: 1. Remove the 2 DTI cards from slots 3 and 4. (power down) 2. Remove 2 trunk cartridges from mod. 8. Re-install them in slots 3...

Under Configuration/Miscellanoeus/Number of rings on transferred call will determine when the transferred call shall be sent back to auto attendant.