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Does anyone know of a device you can install between a fax machine and an "analog" VoIP line or Ethernet port that will increase the reliability of faxes. The VoIP network we are connected to does NOT act as a T 38 gateway so this issue is getting very tough to solve. I have tried finding a...

We use Adtran TA900 series to take Ethernet SIP trunks and convert them to analog trunks. The problem we are having is some older key systems do not produce strong enough or long enough DTMF tones to break dial tone on these "analog" trunks. I have even seen where these trunks will work on...

I work for a FTTx provider. We can deliver Ethernet SIP trunks to a business but some have old key and PBX systems that require 1FB or ground start lines. Can anyone recommend a good, reliable interfacing hardware that converts SIP trunks to loop or ground start trunks? We are thinking of...

Also one other tip. If there is no cross connect wiring to a phone DN port then it is open. Norstars came with all phone ports active. If it is a BCM then I am not sure. you may have to pay for licences.

Ok, I am an old Norstar tech so this may help. There were two practices when labling 66 blocks. One was to label the blocks with the actual extension numbers, Nortel called them DNs. The default starts with 221, then 222, 223 and so on. These numbers can be changed in the system so not many...

Is it possible for you to split your service between two DS1 lines and go fractional on them? For customers that do not use SIP trunks but rather 1FB or copper PRI lines I would always have either two separate PRI circuits or a combination of a PRI with around 4 to 12 1FBs (basically loop start...

I recently installed a new CICS with 7.0 software and one CLID card. It is connected to an Intellitouch On hold Plus 60000. When a call is placed on hold the recording can be heard but it cuts out and has missing parts. I thought at first it was my cell phone but when I tried it from a land...

I tried adding a DSC but an error came back that there was no CDP table built. I tried to make one in LD 87, but it did not work. No matter what I tried I could not add a DSC.

Not sure, I just got the call a few hours ago and the customer was not too clear on it. Waht are the implications for vacant or used? Thanks

What does an Error Message 20 mean on a Universal Trunk Card? I am not understanding the description. Is it anything to worry about? Thanks;

We have a One Call service in Louisiana for underground utility locates that can be accessed by dialing 811. I have a customer that can't access this number through an Op 61. They can call 911 through an SPN so I copied the SPN set up but I get a reorder tone. I tried using it as an NXX and a...

How do you change the general greeting recording when Call Pilot answers a call? This is on an Option 61 switch and no one there can remember the call in number or pass word. Where do I find this information in the call pilot menu? Thanks!!