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we use avaya CMS Supervisor

I am not sure what you mean. I am using SQL Workbench and writing sql against the call_rec table. But when I try and find the number of the caller to the queue at the agent level, it seems to only show the VDN the call came in on and not their actual phone number. Is there a way to find the...

Hi all, I am wondering if it is possible to get the phone number of the person that called into our split/skill queue. Not the phone number of the queue but the phone number of the person making the call. I looked in call_rec at dialed_digits but the numbers that return seem odd 1002257 is an...

ok - I run each report from inside CMS and they work with no issues I execute the three scripts individually and for each I get (null) [Line8](null) Line 8 is '## Parameters.Add "Report: Historical: Designer: XNAISSPLIT: Export Data","_Desc" To save the scripts I run the report, Go to Edit -...

I have each one in its own task right now running 10 minutes apart and it seems 1 runs properly, 1 says it ran successfully but did nothing and 1 runs for hours and never finishes. Driving me nuts

Hi there, I have been trying to automate the running of 3 scripts using task scheduler and they never all run or I get weird null errors. Is there a way to combine the 3 scripts into 1 so they only use 1 instance of CMS Supervisor and run one after another? If so how is this done? I attached...

we have a manager prompt on a prompt page which allows users to select multiple managers. Then on the report in the header we are usuing paramdisplayvalue to show what values the user chose on the report. Current it looks like this doe,john,blow,joe,doe,jane Is there a way to make it look...

we have a custom template built and at the time an image placeholder was inserted into it. Now it is time to add the image to it. How is this done. I have modified the templates.xml file to include the image and its locat5ion but it is not reflecting on the reports. Any help woudl be immensly...