Search results for query: *

Great, thank you!

Hi all, I have a MICS 4.1 with no voicemail, the sys version is 30NcG15 NAT, and I'd like to know what kind (if any) of norstar voicemail can I set up here. There has never been a voicemail module on this system. Is it a keycoded feature and how can I tell how many ports we would get from a...

Hi evryone, I've recently been volunteered to manage the MICS 4.1 for our small office and I've not been in charge of administering a Norstar for several years. The ASM 0x8 that we have is dead, will not power up. We've found a replacement and I need to know how to properly replace it. Can I...

Thank you everyone for the suggestions, I've been off the grid a few days, not ignoring anyone I promise. We actually found that wiring the headset base through the handset port and ignoring the headset button on the phone seems to work fine. So long as the end user remembers to hang up the...

Hi, I hope I'm posting this question in the right place. I have a user with a 7942 deskphone and we just installed a Plantronics wireless headset (CS540) with a lifter attachment. Everything works like a charm EXCEPT when the end user presses the silver button on the headset piece to answer...

Thanks to all of you. PuTTy with SSH works great, I'll just have to bid procomm plus farewell for accessing this site.

Thanks, I'll look into SSH to connect and see what happens.

Prior to our switch being upgraded to 7.0 I could telnet through Procomm to our sig server and receive the "cslogin" prompt and work through CLI when I needed. We were at 5.0 before the upgrade. Now I don't get a response from the same IP address anymore. I've tried procomm, PuTTy, and...

I have a customer who recently had the PBX upgraded to rls 7.0 and now state that the CDR they received from an existing TTY doesn't work the same. They used HyperTerm previously and now it won't show any output. They also are looking into a third party CDR app, TapIt, and want to know if the...

Thank you, Buddy. Turns out I didn't need to sysload the switch.

Hi, I need to set up virtual office and don't know the exact NTP to guide me through the setup process. They already have the packages, and I know the set-level CLS marks to set, but I'm sure Nortel requires something on the CDB level to be set. Right now, I don't get the SCPW prompt on my TN...

Thank you gentlemen. I've been at this for 13 years now and don't proclaim to know everything, I occasionally run into some "lesser known" facets of the switch, but had never heard of this. It could be the tech was indeed going the OT route on an unassuming customer. Who knows...

I have a customer who states that a previous tech used to check certain "counters" or "buffers" that would increment and alert him that a manual INI ought to be performed to avoid the PBX doing an INI on its own. I don't know what kind of counters they are referring to. Anyone have any ideas?

Thank you, Phnman. Great suggestion, I'll pass that on to the customer. I had suggested that simply replace the 1120 for this user with an 1140 to allow a larger display and more info presented. They said that would not happen, so... I'll do what I can for them. Thanks to all of you for your...

Thank you, gwebster. They are upgrading to 7.0 this fall so I'll find out if the feature is available with that release as well.

Thank you for the info. My gut told me it was a dead issue, but I'm not "all-knowing" and am often surprised at what you can have these systems do.

I have a customer who would like to change how the CPND info is displayed on the 1120 IP sets. Currently it is displayed with DN then caller's name. They would like to swap this configuration to show the caller's name first and then the DN info. They only want to do this with 1120 sets. My...

curtismo: Thank you, I'll see if the customer can utilize Wireshark to help isolate this issue. It's a good idea.

DFKSydney: I don't believe they are handsfree dialing, this is a travel agency and these agents are on headsets all day. One of the users is the telecom engineer who issues my trouble tickets, so if he's experienced it I tend to believe it being a legitimate problem. But it's darn hard to...

Hi, I have a CS1000M with 5.0 and 1140E phones throughout. I've had three users state that intermittently when they are dialing out they will see the digits doubled on the display. This causes a problem when they dial out LD and somtimes 911 is outpulsed. Doesn't seem to happen often. They...