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Whykap, I'm not sure where the system wide feature is but on the handset itself I found a setting under audio prefrences, "wideband headset" enabled. I turned it on for line 1 and its strange, half of the time it activates the line and you get the dial tone and the other half of the time it...

Good Morning, We have a office full of Cisco 7941 handsets most of which are using Plantronics CS50 wireless headsets with lifters. All of these users can answer there phones by hitting the answer button on the headset. I am running into a problem when I recently tried using these headsets on a...

Do you know where I can find a Public NTP Server IP that is stratum 0? I can find public IP addresses but none that specify what stratum they are.

Hey, I need to know if it is possible to tell call manager to get the time from the internet. I have to keep setting the time because it eventually gets ahead of what our network server says. Is this possible to do or is there something else I should be looking into? Thanks

noticed that it is being sent out "unknown

Hi, We are running CM 6.1.2 and we have been experiencing a problem calling certain toll free numbers. I have been working with our service provider to fix the problem on there end but they assure me we will keep finding numbers that we cannot call unless we make a change to how we are sending...

That's what im trying to figure out next. I have a james and a jeff landon both without middle initials. How would i append a sequential number to the email address?

Thank you both... Kinda embarrassing seeing how simple it was. How did you add the CODE text box?

Hi, If I have a table with empID, firstname, lastname and I have 300 employees on this table. Is there a way I can add a new column called "email" and automatically populate in each employee's email as left(firstname, 1) + lastname + 'test.com' example: james landon ----> jlandon@test.com

Okay, please help me understand the logic. The call comes in through the remote sites POTS line, with caller ID. It never rings there because it is automatically directed to our main site through the VPN tunnel to our main site, where it comes through as unknown. So it's not dropping caller ID...

We are using mgcp at the main site. At one of the remote sites we use POTS lines and at the other we are using lines through our Cable provider (Comcast), which i'm not sure if they are considered POTS lines or not. The only PRI is here at the main site.

Hi, I just joined this site and so far have had great luck! I hope you guys can help me out with this one :) We have call manager 6.1 at our main office. We have 2 remote sites that are set up so all calls are to those sites are routed up to our main office. The problem we are having is the...

Oops... I didn't manage the last phone system. I just did a little more research and it appears we did in fact have to use a 3rd party application to get our reports.

Thanks for the advice. I spoke with Cisco and they suggested the same thing. Its very frustrating to pay so much for a "state of the art" system that doesn't offer much of anything as far as reporting is concerned.

I have been reading and I see some threads for SQL Query analyzer but I don't think that call manager 6.1 is running on a windows platform. I was told its on a linux box. Is there a similar application I can use/learn to accomplish my goal?

I need to gather some data from our call manager and the reporting tool that comes packaged with the server is horrible! We have Call Manager version 6.1. Is there anyway query the call detail records other then using the reporting tool? If so, please advise me. Thanks