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I have a BCM400 with IP Phones and when 2 IP phones hold a conversation after 5 mins the calls drop for no reason. I have Keep Alive checked and my codec and jitter buffer are set to Auto. Has anyone ran into this issue or have any ideas on how I may be able to fix this?

Yes I have VPN tunnel setup between locations and also a mesh network so each site can talk to one another. Network ping shows a connection between 30-40 milliseconds not a slow network issue. One way audio seems to happen internally and externally.

I have a BCM 400 SoftWare Version 4.0.2.03 and I currently have 5 separate locations set up with I2004 IP sets. Every once and a while I get a call from my customer stating that they have one way audio over the IP sets. It seems to be random but I can repeat the issue when I make test calls...

Hooked up a BST Door phone to the system but BCM 50 doesn't reconize that it is a doorphone. System indicates a M7324 phone instead of doorphone. I am thinking it may be a software issue and I may need to patch it to fix it. Does anyone know if this maybe the case? My current Software...

I got it fixed. The IT department for the customer was blocking the port that Element Manager uses to connect. Thanks for the help.

I know how to put the IP address in but it doesn't work that way. I get the following error:: Detector 'BCMDetector' cannot determine the device type for 00.000.000.000. This has to have something to do with HTTPS. Thanks for trying. No modem is hooked up.

I have a BCM 50 with an IP Address which I can reach through my Web Browser. I get to the Welcome page (where you can download the software like Element Manager). Unfortunatly the IT People from the company gave me an HTTPS Address which the element manager does not seem to like. All my other...

What you can try to do is defaulting the system this will remove all programing. I have been able to restore these systems this way. Unplug the unit and remove it from the wall. Completely remove all the cards then remove the top case should be 4 or 5 screws once you have the case open remove...