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Thanks! Will check with the carrier if he can provide disconnect. It's a remote place and the CO is quite old there Marc-Olivier Habel

Hi Customer is receiving bunch of phantom calls from people hanging up during the AA greeting. With no disconnect on his lines, call stay connected and get transfered to the operator at the end of the AA. They also receive a lot of blank messages. Is there a way to tell AA to hang up instead...

Hi Is there a way to record an active call on demand using the CallPilot 100. Like a fonction code 98something Thanks

Hi Can I put a call on hold with an analog extensionon Nortel products? Thanks Marco

I finally got the .lic file and uploaded it to the BCM50 and it work well. Thanks for your help!

Hi I need to add keycodes to a BCM50. I got the keycodes but I don't know where to go in the BCM element manager to add them. Maybe there is a way to add them via phone? Thanks

Hi I need to add keycodes to a BCM50. I got the keycodes but I don't know where to go in the BCM element manager to add them. Maybe there is a way to add them via phone? Thanks

Hi everyone Does the iP2033 conference phone can connect to any SIP provider or it's only a Nortel iP Set. WHat I mean is that I would like to interface that conference phone on my Toshiba CIX. Thanks

Got it Thanks guys

What does it look like? is it like a mac address?

Hi everyone I need to retrieve the serial number of a BCM50 with the phone because I don't have the password to do it via BCM element. Anybody knows how to do it? Your help is very appreciated

Hi you who will read this post My boss ask me to install a companion lab at our office. Companion are a complete mystery for me. I do know quite a lot about the Nortel product line but not those wireless solutions. I have the antenna, the handset, the MICS 4.1 and everywhere I look on the...

For your info you were all right and my programming was OK. I went onsite today and find out that the line 3 goes trough a Fax machine before the phone system and this fax machine don't transfer caller ID. Fail Thanks for your fast answers

Hi everyone I have a problem with the caller ID on a 3X8. Caller ID work very well on line 1 and 2 but not on line 3. I've check the programmation and everything look the same for all the lines and also look at the Call Services section for the sets and look fine too. The caller ID on line 3...

The lines appears on sets but they don't ring. The only extension that has ringing is the reception. It's very hard to explain

Hi I have a customer that use a MICS 5.0 with CI co cards. There is a receptionnist that answer all the calls (ring only on that station). All the sets have line appearance and don't ring except of the receptionnist. The caller ID work very well but when I setup Call log and tell all the...

Is it normal that the caller id on a DR5 824 (with a M8 module) only appear on the first set that answer the call. If that set transfer the call to someone else, the caller ID don't come up on that extension. I need some light on that one Thanks a lot

Hi When there is a message in a mailbox with a T7316 the indication MESSAGE at the screen come up but not the red light on the top of the screen. Is there anything I can do for that. It's an MICS 7.1 with as I remember a NAM voicemail. Thanks

Hi Is there a way to do forced account code on a MICS 6.1? I have a customer that use that on all his extensions, I've added some sets and thoses extensions don't ask for accounts codes. I've already tried copy SYST+UTIL from a working extension to a none working extension and it doesn't...

Where do I set that a phone is a caller ID sets?