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Would like to know if it's possible to route a portion of the calls in vector to the cloud based vendor. We use Avaya CM R13 In the vector, is there a way to send a portion of the calls to the cloud based vendor and keep the remainder in house? Similar to percentage based routing. Is this...

Thanks m90dom. Not sure that's the problem. Forgot to mention was able to connect initially on multiple machines. The caveat is when they close browser and open new instance and try it again. The click to dial feature no longer works. Initially I thought this was a firewall or Anti-virus...

Recently installed One-X agent V2.5 and installed the patch. During installation, checked the allow click to dial with IE box (users are on IE 8). Pulled up a browser that had a phone number listed. You can see the yellow highlight and when placing cursor over it, can see "place call using Avaya...

Recently installed One-X agent V2.5 and installed the patch. During installation, checked the allow click to dial with IE box (users are on IE 8). Pulled up a browser that had a phone number listed. You can see the yellow highlight and when placing cursor over it, can see "place call using...

Hi, Here's the scenario: Multiple agents, while in a variety of states (aux, available, after-call, etc.), all of a sudden are placed in "other" state. This requires them to enter the state they where in before this happens. Checked the skill and everything looks good. Has anyone...

There's a user in our organizatgion who recently migrated to Windows 7 (64 bit) and is trying to download Avaya 1X 5.2 SP3. They are unable to install .net 3.5 (pre-requisite). All Avaya instruction documentation states Avaya 1X is compatible with Windows 7. Instructions also state to install...

Hi, There's a user in our organizatgion who recently migrated to Windows 7 (64 bit) and is trying to download Avaya 1X 5.2 SP3. They are unable to install .net 3.5 (pre-requisite). All Avaya instruction documentation states Avaya 1X is compatible with Windows 7. Instructions also state to...

This worked. Thanks so much!

In Avaya Site Administration, how does one go about ending a hung session. I was in change mode when my VPN ended. When I restored the session and tried to repeat the command I was entering, the system said I was already in change mode and had the user data locked. I did a status login and...

Hi, Several weeks ago we started having quirky problems with our CLAN board. Folks were not able to softphone into our phone system using that particular board and IP address. I confirmed the IP address was working by pinging and getting a successful response. After calling Avaya, they...

Hi, Am adding a new T1 and would like someone to please reply with a link if possible that outlines sequential programming steps. All hardware pieces have been taken care of. Thanks

kjrnec, I have done that. No resolution. Here's what I've done so far: * TTY out/in * Busy/release * Change port * Perform trace * Change out the phone * List usage extension (no data to list)

Tolson, this happens on local and LD calls. I hear "doo doo doo" then continued dialtone. Below is the results from the trace: 15:12:23 active station 263487 cid 0x2bfe 15:12:23 tone-receiver 18AXX06 cid 0x2bfe 15:12:35 idle station 263487 cid 0x2bfe 15:12:38...

Hi, Wondering if anyone has experienced this issue. First, on Avaya Communication Manager platform. We have an extension in our DID range that is unable to make outbound external calls. Calls internally go through. I did a list usage extension and found nothing preventing call to go...

In a Avaya PBX server system, how does one go about blocking an INCOMING call? There are two scenarios. First, a user not part of a callcenter. Second, a user who is part of a callcenter. My colleague and I were discussing a few weeks back and I think it somehow needs to be done at the trunk...

Is it is possible to install an Avaya IP softphone application on a MAC system? User trying to load IP softphone on a MAC with dual OS platforms (Windows, Novell). Client can use softphone on a Windows platform. Are there any known conflicts with MACs? When user tries to user IP softphone on a...