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I know this must be simple, I just can't find the answer. Can I remove the Recording at the end of my mail box greeting that direct callers to dial 0 for an operator.

It is Auto....customer says it didn't do this when they used Analog Lines. But I never tried it, I inherited this one.

Yes the AA is suppose to answer... I did a scan under the ring group and only the pilot extension of voice mail is assigned. This has me baffled.

I recently upgraded a customer from analog Copper lines to a PRI. I assigned the Target Lines to the Night Ring Group. Now when the system is in Nights the caller will hear "That Extension is Unavailable". Then it plays the greeting. Any suggestion on why this is happening.

Yes. Windstream had equipment on site and that is that IP address.

Let me stress, that it is not on every call.

Let me start by saying I think it is a carrier issue....but still wanted to put it out there. I have a customer complaining of periodic one way communications on their Windstream SIP trunk. It was working fine until we started porting over remote store numbers. This is how the trunk is...

I am trying to get a Cisco IP 8841 phone to work on a UCX450. Has any body been successful at this? If so what should I be doing, I am stuck on a screen that asks for a activation code or service domain. Any help would be appreciative. Thanks, Chris

Well I can get the transmit to work, but the phone keeps dropping and no reciving audio is working. Any suggestions?

Hoping this is an easy one..... I am setting up a remote SIP phone for a Work from Home Employee. I have the phone connecting and working but no Audio, i know it is not the port 10000 - 13999 not being open because my Nortel phones worj perfectly. Any ideas??? Thanks

Thanks telcodog that did the trick!!!!!

I have an UCX450 and trying to setup (2) Nortel IP2004 telephones for remote users that will be working from home. I can get the phones to connect to the system but I have no Audio. I got with the IT vendor to help me with the prot fowarding and he assures me that port 7000 as well as 10000 -...

I did look at the CDR report and it did show the correct Caller ID with out special characters. I will open a ticket with UCX

I upgraded the system before I entered this Thread. I can see the local participants but not the external ones. I am using a PRI as my trunking and created an Inbound route to directly enter the conference bridge.

I have set up a conference bridge on a UCX450, when you dial into the bridge everything works fine. The issue is when I goto manage the conference in the GUI interface, I can not see any of the calls that are calling into the bridge. Any suggestions before I open a ticket.

I figured it out, was an option on the UCX that needed to be selected. Thank you so much for pointing me in the right direction.

Did you have to do anything else in programming to get this to work, like in the dial plan?

I am setting up a call center on a UCX450 and will be using SIP phones, Grandstream 1630. I can program a button to Log In/off but I'm not getting any visual indication that the set is logged in and or in Make Busy or pause. Any ideas would be appreciated... Thanks

Still having no luck getting these SIP trunks to work. The carrier sent me these as the address and I am looking for someone who can help clarify what they are stating. Signaling Address is 12.214.12.18 Media Address: 12.214.162.17 Anybody know what tis is? Thanks for any help.

I am in need of some guidence... I have a customer with (3) UCX systems; Site A, Site B and Site C. When I installed these systems approximatly 8 months ago they were using a Windstream MPLS network. I was able to use SIP trunks and connect each system with no issues (I was amazed how easy it...