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Hiya, Thanks yes it has the latest service pack and firmware installed. The logs show the tape load OK. Backup manager has the issue it seems with the informative 'error' description. The logs have shown a couple of months ago an Error of 7 and Error -15. Does anyone know what these mean?

Hiya, What he wdb said ... also, now when the screen agent just stops and disconnects. Is the screenapp still running i.e screenagent.exe visible in taskmanager? Does the application simply stop running all together? The fact it works for a moment rules port issues etc...I would be inclined to...

Hiya, I had this issue on total recording solution 8.9 Cisco Tapi integration. This issue was mainly related to the audio not being received for a number of reasons as mentioned by whydoibelieve. Mostly a load of handsets were being added to Cisco Call Manager but not being updated in nice...

Hiya, Our playback logger (installed last sep) has stopped retrieving calls/loading the tapes. The logger is set to retrieve, after inserting the tape the lights all flash on as busy for what seems like an age, but the status does not change to 'ready' instead stays on 'waiting for media...

Now that makes sense! It must have something to do with the compression or the archiving the TRS calls? The compression rate is G729a with logger ADCPM16. So TSM is used to compress the back up data? They are storing recordings onto a network drive. Sorry for so many questions. They also have...

Any idea's why a customer would be archiving over 2gig worth of calls each day? Is this normal? Their call center is not huge (under 300 agents). Its R3 SP2 Total Active Voip with x2 Cmapi connections and Tsapi TRS I've noticed same conversation seems to be logged a couple of times in the...