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Should file based moh on a 250 start from the begining each time a call is put on hold or does it play as a loop like a cd would? ACSS IP Office APSS Mid Market AIPS IP Office

All sorted now. The IT Guy found a NAT rule in the VPN router and it was trying to route the packets for the phones via the internet instead of the VPN. Rob ACSS IP Office APSS Mid Market AIPS IP Office

HI Westi Yes IP route is there, local IP range is a 192.168 and he's got the far end as 172.x.x. Weird thing is this has been working but now when I look at the sysmon its saying remote phone not allowed for the phones at the other end of the VPN when they try to register ACSS IP Office APSS...

HI Guys, Has anyone ever had it where phones at the other end of a VPN (1608's) won't let you passed the enter password bit? If the phone is taken back to the IPO on the local network it works fine, but put it back at the other end of the VPN and stuck at enter password after ext no. Phone...

Has anybody ever got to the bottom of this? I've seen a few posts but no definitive answer. Basically we have various IPO's on various levels of software and none of the ISDN dial ups appear to work properly anymore. The ISDN TA dials up and connects, manager (10.1 or 9.1) sees the system...

I Had a similar problem when I upgraded and ended up deteting the trunk and recreating it as I couldnt see anything obvious. ACSS SMEC APSS SMEC ACA IP Telephoney Implement

Have you tried putting a TREND on the kit to check its presenting it. If you can prove it with a trend they cannot argue. Ask to speak to the ISDN guys when you log a fault as all the other people do is run a line test which wouldn't show anything up. As amriddle says if the system is sending...

I have had this a few times recently where BT have forgot to turn it on when they have built the circuit. The dialler wouldn't be able to send out any number on ISDN unless its a DDI number on that circuit. OFCOM wont allow it. However you can on SIP as long as you own the number. ACSS SMEC...

This one works well. http://www.kiwisyslog.com/free-edition.aspx ACSS SMEC APSS SMEC ACA IP Telephoney Implement

For the screen popping, have you checked the contacts don't have +44 or 0044 in front of them. As for accessing the contacts is it popping anything up when one x trys to read them? ACSS SMEC APSS SMEC ACA IP Telephoney Implement

Whereabouts in the UK are you? ACSS SMEC APSS SMEC ACA IP Telephoney Implement

Tried that one as well and nothing happened. Tried craft, addr, reset & clear absolutely nothing happened. This was only the 16XX's the 96XX's still work fine. ACSS SMEC APSS SMEC ACA IP Telephoney Implement

Has anybody else noticed that the IP phone commands don't appear to work on the 16XX's on R9 even if you go in through * to program and # all the way to the end? ie Mute CLEAR# etc ACSS SMEC APSS SMEC ACA IP Telephoney Implement

Cheers Westi. I'll check tomorrow when back on site. Never seen it do that before. ACSS SMEC APSS SMEC ACA IP Telephoney Implement

Cheers Westi. I'll check tomorrow when back on site. Never seen it do that before. ACSS SMEC APSS SMEC ACA IP Telephoney Implement

Anybody had this issue on a new R9 install. Every time I do a merge all the IP Phones reboot? 96XX's & 16XX's. Thanks in advance. ACSS SMEC APSS SMEC ACA IP Telephoney Implement

The polycom spectralink phones are documented to work with third party endpoint licences so you could have a look at them. ACSS SMEC APSS SMEC ACA IP Telephoney Implement

Thanks guys just what I needed. ACSS SMEC APSS SMEC ACA IP Telephoney Implement

I've not had to touch CM for a while so I'm a bit stuck. Basically we have a customer with a vector that collects digits etc to route to the different departments but I cant remember what step would need to be inserted so it routes the call if they don't press any digits. ie press 1 for sales...

Did you go to 8.0 before 8.1? if not it tends not to put the virtual essential edition licence in. Avaya do reecomend you take it to 8.0 first then check the essential edition licence has been created before progressing to 8.1 ACSS SMEC APSS SMEC ACA IP Telephoney Implement