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If the operator transfers a call to an ext. or mailbox the callers ID does not follow, it appears as an internal call. When the mailbox sends the wav file attached to the email there is no envelope or caller ID even thought in the configuration I am asking for it.

Can a user access their voicemail box from outside the company as you could on the norstars & BCM's to retreive messages? Also does a end user guide exist for the nortel phones on the UCx, i.e. there is no F980 and pick up is a pain. Just looking for some guidelines that may already exist where...

ksu lost power and came up with defaulted programming. I was able to reconfig the system with the exception of access to the NAM. The name did not lose its configuration as far as I can tell. When you do F981-985 it says denied in admin. I have attempted to set the Nam dn'S to DN Type-...

Had this problem myself the other day. Using IE go to the IP address of the BCM. Select administrative tools you will see the element manager to download there. If you have multiple elements installed in your existing EM please make note of them as they will need to be created in the downloaded...

My customer has purchased a call recording system for the call center and the installer wants to mirror the ports of the Ip sets to record. Is port 7000 the correct port number and is it the only port number that would need to be mirrored?

No you would have to convert the core software on the 3.0 to 1.0 to use the back up. Go ahead and configure the 3.0 and enjoy the additional features. It should not take more then an hour without applications.

I have added an I2004 on my desk remote from the BCM50 R1.0. It has a normal display and is registered when I look at active sets. I cannot draw dialtone when I go offhook intercom or lines or when lines ring I have no audible. All visual symbols are intact and I get the beep tone when a call...

Does anyone know port number for unified messaging or BCM for user to open firewall to connect to UM when offsite?

Thanks so much biv343 I will try the program.

You do not mention the age of the BCM or software release, so I am going to assume it is an older unit with older software or upgraded software, but the software is not as relevant as the age of the box. Rebooting should clear the problem, however where I have seen these symptoms it has been a...

Thanks for your replies. It must be older then 2.5 as when I log in through IE, the is only one box t click and it takes you to the telephony page which looks similar to the 3.5. It sounds like its pretty much stuck where it is.

Does anyone have in their museum or artifact collection have a how to connect to the mail on this product. It uses some sort of NVM Manager and the connection could be serial. Please upload or forward, and thanks in advance.

all patches are current to my knowledge. Is there a particular patch number I should be looking for?

There seems to be an issue with my users who try to remote into vmail to retrieve msg. Vmail does not recognize the tones. ATT says there is not a way to change the freq. and I dont know of a way to get around this problem. This is happening on bcm50's as well as 4.0 NAM.