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Hi, can someone point me in the direction of how to setup SNMP monitoring of a CallPilot 5.x system? Thank you,

No, same thing but know that you must reboot the AACC server to take effect.

Hi BabyTech2009, If you're talking about adding the AACC to the domain then I have ours on the domain. Also had to add our AAOA server to the domain. AACCserver.company.com Hope that helps

Hi all, I have a problem where when using the VTs in EM it's not echoing all of my login name. If my login is rick then it shows I tried to login as r only? I've also seen it auto populate the login name pdt2 but I didn't type anything in, it inserted it as soon as I clicked Connect? I know...

Hi All, Is there a way to change the "color*set" password on the 1140/1150 sets? Thanks for the help

Hi all, we have 50+ of these softphones and every once in a while they have issues connecting to the Sig Server. when looking at the logs i see this: tps: (INFO) tTPS: Detected stale reservation on terminal hwid <1230ef1ac5747c6606> unreserve it how do I clear this stale reservation? Thank you,

Hi,I have a call pilot system 5.0 and using App Builder. I want to export a few recordings but when I input my ext # into the App Builder player it doesn't call me if I click play or record. I have a few other sites and they all work but cant find any errors on this one. This CP is on site to...

Thanks all, our network engineer cleared the ARP cache in the network switch the user was plugged into and that cleared the problem.

no, this is a fully licensed i2050 from Avaya, v4. changed the HWID a few times, outed the TN and moved it. I just don't know and cant find what a stale reservation is? Thanks

This is a 4.0 softphone running on a PC with Win7. Not coming in through VPN but a directly connected remote site. How do I "unreserved" it? System is 6.0 Linux on the Sig Server. Thanks, Sep 28 16:55:53 clt2120 csv: (WARNING) tCSV: ITS4011 10.90.1.62 connecting to node 1000 TN...

Good morning all, we have CC6 system installed and use a variety of phones as ACD sets. I'm trying to find out what display type does the M2216 and M2616 use in CC6. Our I2004 sets use the 1*24 and 1*18, does anyone know if the older digital sets (M22/M26) use the 1*40 or the 1*16? or do they...

We are seeing 2050 users (3.4) having to click the headset button several time in order to have full speech path. The option in the phone is set for Off-hook-default-path = Headset. this is happening on both inbound ACD (CC6) calls as well as outbound calls. just started after upgrading 60+...

Hello, I'm trying to call forward phones to external LD numbers and the telco requires a 4 digit account code. Programmed CFW 23 on the phones with CFXA, programed the CFW button with 913015551212,,1111 and activate but when calling the phone it forwards but the account code does not seem to be...

Thanks all, our WAN vendor had to turn "hairpinning" on our Cisco VPN concentrator.

Hi, we have a number of remote users that use Cisco VPN client to connect to the office network. They have Nortel 2050 softphones and are having trouble when calling each other - no speech path. This is a 2050 VPN user to 2050 VPN user connection. a 2050 VPN to a 2050 non-VPN or any other IP set...