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Do you have a VMPRO system? Might want to point that IPO to the voicemail server, and make sure the voicemail server as the right time. Alot of time servers block time requests that aren't from certain places (like universities) now.

Yeah that's to replace the eware database...im trying to figure out how to restore actual calls (the wavs) back to the database to become searchable again. We have the wav's (but not database) backed up to DVD's.

Is it possible to restore calls back to Contact store that have been purged from the system? We have created backups as instructed in contact store, however the retention on the calls was set to 2 months. This means we cannot search for more than 2 months worth of calls in CS. We have all of the...

Just an FYI, not all PRI's will allow passing of original CID. Alot of the "dynamic" PRI's that I've worked with lock down what numbers can be sent, and usually it's only numbers that came with the PRI.

alrighty thanks!

According to the knowledgebase from avaya, callback from voicemail is supported in intuity mode if you hit 1 and then 0 after listening to the message...provided that caller id is available. I'm a little confused on whether or not this is still a supported function as it dosen't appear to work...

I have a customer that has godaddy (le sigh) as their email provider. Go daddy has the 'ability' to be an email relay and apparently is be default with hosted email solutions or something. I'm also to relay all friggin day with outlook to the account that is setup, but using the exact same...