According to the knowledgebase from avaya, callback from voicemail is supported in intuity mode if you hit 1 and then 0 after listening to the message...provided that caller id is available. I'm a little confused on whether or not this is still a supported function as it dosen't appear to work on a customer's system (running 4.1(15)). I've heard it was only supported for internal calls, and even that was broken after 4.0 came out...I just want to verify that it's no longer supported/working.