Search results for query: *

Hi. Thanks for the info. It is something that is needed to be switched on and off as required, and it is to a mobile number, not an internal extension. Will this work as there is no physical device associated with the multicall number, it only appears under a key on a few handsets in the office...

Hi LoopyLou - I have just checked on the controller, and yes there is a Third Party Call Forward FAC - it is *#68. Will this work for a number that is only a Multicall and not a physical device? As the number is not physical, there is no method to allocate a COS. I have checked in a COS and...

I have never replied to a Post before so here goes - it sounds like callers are routed to a voicemail box (Nupoint?) when the system is in Night Service and the caller then hears options to select where they want to go to. This sounds like Call Director? If so, the number can be changed in the...

Hi. Is there a method to call forward an extension number that appears as a Multicall number on a few handsets, but does not exist as a physical device? We are running MCD4.0 SP3 on a CX controller. Thanks

Hi kwbMitel,and SXWizard. The DBMS Check Full was run this morning, it reported the same failure. Is there anything else to try before the backup/restore? Thanks

Thanks kwbMitel. I will post the DBMS Check Full result tomorrow morning. I will check for what you suggest - on that controller we do have 2 ACD paths and the associated agents, some of which have just been changed/deleted, so that may be the right area!

Hi kwbMitel. The first occurance was about a week ago, and every morning since then the same error is reported. I havent tried DBMS Check Full yet - I can do that frist thing tomorrow and let you know the outcome via this thread. There are no Hotel features enabled Thanks for the comment...

Hi. One of the IP3300 controllers in the estate has reported a database error as follows after completing the DBMS check: DBMS (DBTAUDIT): Verify_ss4_messageQ Referencing a nonexisting record, (table 16, record 374 from record 48) Does anyone know what this is referencing please? Also, I am...

Hi. One of the IP3300 controllers in the estate has reported a database error as follows after completing the DBMS check: DBMS (DBTAUDIT): Verify_ss4_messageQ Referencing a nonexisting record, (table 16, record 374 from record 48) Does anyone know what this is referencing please? Also, I am...

Hi kwbMitel - Thanks for your response. Sorry I have not responded earlier. I have been out of the office this week and not been able to logon. The 2 tests you mention in your response - Test 1: It can be set from a desktop station for any other extension in the cluster. Test 2: Not sure I...

Thanks to Slapin and kwbMitel for their input. Slapin - we have considered mobile extension as the solution, but as mentioned in the earlier entry it is expensive. Do you have any other solution in mind? The description you give is exactly what we require. I need to be able to allow users to...

Thanks for the update. Unfortunately I have to try this route as I am trying to address the issue of allowing users to change their call forwarding remotely via a mobile or other external device. Not all users would have access to the web. Are there any other methods to provide this feature you...

Thanks for the information. Should the DISA numbers be in the remote tel dir? What I am trying to achieve is that a user would dial into the system, enter the feature code, their own extension then the destination number for the call forward. The DISA number is on one controller, the extension...

I am trying to get DISA operation working in a multi node cluster to activate the call forward third party feature. I am able to get it working for extensions on the same controller that the DISA number is configured on, but not for extensions on a different controller within the same cluster...